Harlen Johnson Heating & Air Conditioning is a reputed HVAC and plumbing services provider serving the Dallas, TX, area since 1957. Our commitment to delivering top-notch solutions tailored to each client's unique needs has earned us a stellar reputation in the industry. With a team of experienced and certified technicians, we guarantee a system and solution that perfectly aligns with your requirements.
Our Services
At Harlen Johnson, we offer a comprehensive range of services designed to meet the diverse needs of our clients. Our HVAC services include air conditioning repair, replacement, and maintenance, as well as heating repair, replacement, and maintenance. We also provide ductless AC and heating services, making us a one-stop-shop for all your indoor air quality needs. Our plumbing services encompass gas line installation, leak detection, pipe repair, re-piping, and slab leak detection, among others.
In addition to these services, we specialize in indoor air quality solutions, including air duct cleaning, air purifiers, and humidifiers. Our team of experts also provides insulation installation, removal, and air infiltration issue solutions. We cater to both residential and commercial clients, ensuring that our services are tailored to meet the unique needs of each client.
Our Commitment
At Harlen Johnson, we are dedicated to providing exceptional customer service, ensuring that every client receives personalized attention and care. Our technicians are trained to provide efficient and effective solutions that meet the highest standards of quality. We understand the importance of timely service, which is why we offer 24/7 emergency services to ensure that your comfort and safety are never compromised.
Our Mission
Our mission is to deliver exceptional HVAC and plumbing services that exceed our clients' expectations. We strive to build long-lasting relationships with our clients, founded on trust, integrity, and a commitment to excellence. By providing innovative solutions, we aim to improve the comfort, safety, and well-being of our clients.
Overall Experience
The overall experience with Harlen Johnson Heating and Air Conditioning has been overwhelmingly positive. Many customers have praised the company's technicians for their professionalism, thoroughness, and transparency. Several reviewers mentioned that the technicians took the time to explain the issues with their systems and provided clear explanations of the necessary repairs.
Positive Aspects
Many customers appreciated the prompt and efficient service provided by the company. Several reviewers praised the technicians for their expertise, politeness, and willingness to explain the issues with their systems. The company's commitment to honesty and transparency was also highlighted, with several customers mentioning that they were not pressured into unnecessary repairs.
Negative Aspects
However, a few customers experienced issues with the company's responsiveness and communication. One customer mentioned that the follow-up actions were slow and that they had to wait for new thermostat installation and balance of air flow to each room. Another customer had a negative experience with the front desk, stating that the person refused to transfer their call to the correct person.
