Breaking a sweat, so you don't have to!
At Cool Connections, Inc., we take great pride in keeping our clients comfortable when they search for "heating repair near me." Whether you require an emergency furnace repair or replacement in the middle of winter or routine air conditioning service during the warm months, you can depend on our service technicians to serve your HVAC installation and repair needs.
Our Story
We are a family-owned and -operated business, and a sense of community guides our operations. We are all about providing honest and dependable service. If you reside in Macclenny, Jacksonville or Orange Park, Florida, be sure to give us a call for your AC repair, maintenance or installation needs. We have thousands of satisfied customers, and we look forward to adding you to that growing list.
Our Services
We understand that your family and home are invaluable to you. Our services will help you protect your loved ones, your home, and your HVAC investment. We also provide HVAC solutions for small businesses on Florida's First Coast. Some of the most popular services we offer include:
- Attic Insulation
- Dryer Vent Cleaning
- AC Repair
- Ductless Servicing and Installation
- Air Duct Cleaning
- Maintenance
- Furnace Repair
- HVAC Installation
Why Choose Us
As a BBB Accredited AC contractor, we make customer satisfaction a priority. We are also a Trane Comfort Specialist, which means we go the extra mile in providing HVAC service. Our service technicians are NATE-certified and undergo rigorous training in all areas of HVAC. Although we are a TCS Dealer, we service and install HVAC systems from other manufacturers.
Overall Impression
The reviews of Cool Connections HVAC services are overwhelmingly positive, with many customers expressing satisfaction with the company's professionalism, responsiveness, and quality of work.
Positive Experiences
Many reviewers praised the company's prompt and efficient service, with some mentioning that they were able to schedule appointments quickly and easily. The technicians were often described as professional, knowledgeable, and courteous, with several reviewers mentioning specific technicians by name (e.g. Dan, Chris, Sherry) who provided exceptional service.
Several reviewers also mentioned the company's willingness to go above and beyond to ensure customer satisfaction, with one reviewer noting that the owner personally came out to fix their AC problem when all other technicians were booked.
Negative Experiences
A few reviewers expressed dissatisfaction with the company's pricing, with one reviewer feeling ripped off after being charged $520 to replace a $25 capacitor. Another reviewer had a negative experience with the company's warranty process, feeling that they were overcharged for repairs.
One reviewer had a negative experience with the company's communication, feeling that their concerns were ignored and that they were treated unfairly.
Common Themes
Several common themes emerged from the reviews, including the importance of professionalism, responsiveness, and quality of work. Many reviewers praised the company's ability to provide prompt and efficient service, while others mentioned the importance of clear communication and transparency in pricing and warranty processes.
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