Protect What Matters Most to You
At PEAK Alarm, we're dedicated to protecting what matters most to you. For over 50 years, we've been providing top-notch security services to families and businesses across the Mountain West. Our team of experts is committed to delivering state-of-the-art safety solutions that give you peace of mind.
Our History
Founded in 1969 by Jerry D. Howe, PEAK Alarm has grown into one of the largest security and surveillance agencies in the nation. We've built a reputation on trust, reliability, and a commitment to excellence. Our mission is to provide unmatched security services that safeguard your home, business, and community.
Our Services
We offer a comprehensive range of security solutions designed to fit your unique needs. Our residential services include home alarm systems, security camera installation, home automation installation, life safety, and environmental safety. For businesses, we provide business security systems, fire alarm systems, video surveillance, access control systems, environmental hazard monitoring, building automation, and security guard services.
Why Choose PEAK Alarm?
At PEAK Alarm, we're proud of our credentials. We're fully licensed, UL Listed, and 5 Diamond Certified. Our internal monitoring team is local and operational around the clock, every day of the year. With headquarters in Salt Lake City, we provide reliable service to the great states of Utah, Idaho, Wyoming, Nevada, Colorado, and Oregon.
Our Commitment to You
We're committed to protecting what matters most to you. Whether you're a family looking to safeguard your home or a business seeking to secure your premises, we're dedicated to delivering exceptional service and unparalleled expertise. Our team is here to discuss your unique needs and develop a personalized plan to ensure your safety and security.
Company Performance and Customer Experience
Peak Alarm's performance is a mixed bag, with some customers experiencing excellent service and others facing frustrating issues. The company's customer service is a major point of contention, with some reviewers praising the responsiveness and helpfulness of the company's representatives, while others report being given the runaround or experiencing long wait times.
Installation and Technical Issues
Some customers have reported issues with the installation process, including damaged property and incorrect installations. Technicians have been known to cause damage to customers' property, such as cutting CAT5 wires without permission.
Contract and Billing Disputes
Several customers have reported disputes with the company over contracts and billing. Some customers have reported being charged exorbitant early termination fees, while others have been sent to collections despite having fulfilled their contractual obligations.
Positive Experiences
On the other hand, many customers have reported positive experiences with Peak Alarm, praising the company's technicians and customer service representatives for their knowledge, professionalism, and responsiveness. Some customers have reported quick and efficient service, with technicians going above and beyond to resolve issues.
Technician Praise
Several reviewers have praised individual technicians for their exceptional service, including Jeff, Francisco, Ryan, and Brandon. These technicians have been reported to be knowledgeable, friendly, and efficient in resolving issues and providing excellent customer service.
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