Trust Platinum Roofing for a safe and quality roofing experience
At Platinum Roofing, we are committed to providing top-notch roofing solutions to the people of New Mexico. With over 20 years of experience, our team has excelled at providing safe and quality roof services to families across the Land of Enchantment. We take pride in our honest and thoughtful interactions, ensuring that our customers receive the best possible experience and quality.
Our History and Values
Our team has extensive knowledge and experience in handling storm-damaged roofs and can help with the insurance claim process. We are licensed by the state of New Mexico to repair and replace any type of roof. Our technicians have been trained not only on safety regulations but also on high-quality standards, ensuring that our customers receive the best possible service.
Our Services
We offer a range of services, including roof repair, roof replacement, and commercial roofing. We understand that roofs are often neglected, despite being our home's first line of defense against Mother Nature and the elements. That's why we provide quality service and materials to protect your property and loved ones.
Our roof repair services are designed to fix issues before they escalate, from roof leaks to missing shingles. Our free roof inspections will identify the problem and provide the best course of action. Whether your roof is old and due for replacement or you've been affected by storm damage, we're here to help you through the process.
Our commercial roofing services are designed to provide smooth and hassle-free service to businesses, from office buildings and retail spaces to hotels and churches. We understand the importance of minimizing downtime and ensuring that your business operates smoothly.
COVID-19 Response
We are committed to serving our community despite the ongoing COVID-19 outbreak. We've implemented ways to interact with our customers in a safe manner, including phone or email consultations and accommodating any personal accommodations to avoid physical contact. The well-being of our customers is our top priority.
Overall Experience
The majority of customers had a positive experience with Platinum Roofing, praising the company's professionalism, timeliness, and quality of work.
Positive Aspects
- Many customers praised the company's professionalism, efficiency, and quality of work.
- The owner, Jeff, was often mentioned for his knowledge, expertise, and involvement in the projects.
- The crew was described as hardworking, friendly, and respectful of customers' properties.
- Customers appreciated the company's ability to handle insurance claims and paperwork.
- The quality of the roof installation, repair, and inspection services was consistently praised.
Negative Aspects
- A few customers experienced issues with the installation process, such as delays, poor communication, and unfinished work.
- One customer had a major issue with a roof leak after the installation, which was not resolved to their satisfaction.
- Some customers felt that the company did not take responsibility for mistakes or issues that arose during the project.
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