Customer Satisfaction Is Our Hallmark
At Dalco Air Conditioning and Heating Company, we pride ourselves on being a family-owned business with a long history of providing top-notch cooling and heating services to residential, commercial, and industrial customers in the Dallas area. With over 50 years of experience, our team of professionals has the training, certifications, and expertise to handle all your cooling and heating needs.
Our Mission
Our mission is to provide our customers with the best values and friendly hometown service. We strive to work closely with our customers to find the right products for their homes or businesses, ensuring their complete satisfaction. As a family-owned business, we take pride in our family values and are committed to providing exceptional service to our community.
Our Services
We offer a wide range of services, including the installation of new systems, repairs, and maintenance of existing systems. Our certified technicians are trained to work on all types of systems, and we offer a variety of plans to suit your needs, including our Dalco Comfort Program. This program provides peace of mind, preferred treatment, lower utility costs, service you can trust, and a 15% discount on all repairs.
Our Comfort Plans
We understand that every customer has unique needs, which is why we offer two comprehensive comfort plans: the Basic Plan and the Premier Plan. Our Basic Plan includes a thorough maintenance check, cleaning of condenser coils, and inspection of electrical connections, among other services. Our Premier Plan includes all the services of the Basic Plan, plus additional features such as deep cleaning of the condenser coil, cleaning of the condensate drain line, and anti-algae treatment.
Energy Efficiency
At Dalco, we are committed to helping our customers reduce their energy consumption and save money on their utility bills. We offer energy-efficient solutions, including the installation of energy-efficient systems and thermostats. Our experts can provide you with tips and advice on how to optimize your system's performance and reduce your energy consumption.
Awards and Recognition
We are proud to be a member of the Dallas Area Greater Better Business Bureau and have received numerous awards for our exceptional service and commitment to our customers.
Company Performance
The reviews highlight both positive and negative experiences with Dalco, a company that provides HVAC, plumbing, and electrical services. On one hand, many customers praised Dalco's prompt response, professional technicians, and efficient work. They appreciated the company's honesty, fairness, and willingness to go above and beyond to meet their needs.
On the other hand, some customers were dissatisfied with their experiences, citing instances of no-shows, poor communication, and overcharging.
Positive Experiences
Many reviewers praised Dalco's technicians for their professionalism, efficiency, and expertise. They appreciated the company's prompt response to their calls, detailed estimates, and explanations of the work required. Several customers mentioned the company's honesty, fairness, and willingness to work with them to find solutions.
Negative Experiences
A few reviewers expressed frustration and disappointment with Dalco's service. They reported instances of no-shows, poor communication, and overcharging. One customer felt taken advantage of, and another was disappointed with the company's response to their issues.
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