A Legacy of Quality & Service in Williamsburg
Custom Builder Supply has proudly served the Williamsburg area since 1988, becoming a trusted partner for upscale builders, remodelers, and homeowners. We are a team of passionate professionals dedicated to providing exceptional service, high-quality materials, and expert guidance throughout every project.
Dedicated to Excellence
We prioritize exceptional customer service above all else. Our experienced sales staff has deep understanding of the local building industry and can provide tailored advice for any project. We take the time to understand your specific needs and preferences, ensuring you receive the ideal materials and solutions for your vision.
Comprehensive Product Selection
At Custom Builder Supply, we offer a comprehensive selection of top-quality products to meet your every need. From premium windows and doors to architectural millwork and building materials, we provide everything you need to bring your project to life. We proudly partner with leading manufacturers and constantly expand our product offerings to ensure access to the latest and greatest innovations in the industry.
Unwavering Support & Expertise
Our commitment to your satisfaction doesn't end with product sales. We offer unparalleled support throughout your project with:
- Free local delivery for most items
- Comprehensive literature selection to guide your choices
- Special discounts and rebates for loyal customers
- Detailed job tracking and statement management for transparency
- Field service and warranty management for your peace of mind
Community Involvement & Values
Custom Builder Supply is committed to being an active member of the Williamsburg community. We are proud to contribute to various local charities and support educational initiatives and youth sports. We believe in fostering a strong sense of community and are dedicated to making a positive impact through our business activities.
Choose Custom Builder Supply for
- Unparalleled customer service and personalized attention
- Extensive selection of high-quality building materials
- Expert advice and guidance throughout your project
- Exceptional value and competitive pricing
- Active community involvement and social responsibility
Overall Review Summary
This summary analyzes the reviews of Custom Builders, a lumber yard and custom door manufacturer. The reviews highlight the pros and cons of doing business with Custom Builders, including experiences with quality of products, customer service, and communication.
Product and Service Quality
The reviews indicate that Custom Builders produces high-quality products, as exemplified by Megan Van Ornum's 5-star review, which highlights the creation of a custom door with built-in blinds to her specifications. Larry Holcombe's 5-star review also mentions the knowledgeable staff and good advice provided by Custom Builders. Conversely, Andy Keller's 1-star review criticizes the company's failure to deliver a custom-sized door correctly.
Customer Service and Communication
Custom Builders' customer service has received mixed reviews. While Larry Hennessy's 5-star review praises the dependable service, Andy Keller's 1-star review highlights the owner's unprofessional behavior and refusal to take responsibility for mistakes. Royal's 4-star review notes that the business mainly caters to the building trades and is not particularly homeowner-friendly.
Product Variety and Availability
The reviews suggest that Custom Builders offers a wide range of products, including PVC trim, lumber, and architectural details. Royal's 4-star review highlights the large showroom featuring special order windows, doors, and architectural details.
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