CUSTOMER SERVICE IS OUR BOTTOM LINE
Our Commitment to Service Excellence
Authorized Technical Service (ATS) has provided reliable and efficient appliance repair services to Tucson and surrounding areas for over 40 years. Family-owned and operated, we take pride in our reputation for fast, friendly, and professional service. Our certified technicians are factory trained and authorized to repair most major brand home appliances.
Why Choose ATS?
When it comes to appliance repair, we understand the importance of a functioning and reliable home. That's why we:
- Offer same-day appointments to minimize downtime.
- Respond promptly to all calls and inquiries.
- Provide upfront estimates before any work begins.
- Use only genuine manufacturer parts for lasting repairs.
- Treat every customer with respect and professionalism.
Our Services
ATS offers comprehensive repair and maintenance services for a wide range of appliances, including:
- Refrigerators & Freezers
- Ovens & Cooktops
- Dishwashers
- Washing Machines & Dryers
- Air Conditioners & Heaters
- Microwaves & Range Hoods
More Than Just Repairs
Our expertise extends beyond just repairs. We also offer:
- Preventive maintenance plans to extend the lifespan of your appliances.
- Troubleshooting & diagnostics to identify potential problems before they escalate.
- Expert advice on purchasing new appliances when necessary.
The ATS Family
At ATS, we are proud of our dedicated team of professionals who are passionate about delivering exceptional customer service. Our technicians are factory-trained and highly experienced in repairing all major appliance brands. We also have a team of skilled office staff who are committed to providing friendly and efficient customer service.
Get the Reliable Appliance Repair Support You Need
Contact Authorized Technical Service today and experience the difference. We are confident that our expertise, experience, and commitment to customer satisfaction will make us your trusted partner in appliance care.
Excellent Customer Service and Professionalism
The majority of the reviews praise the excellent customer service and professionalism of the technicians and staff at ATS. Many reviewers mention the technicians' knowledge, politeness, and efficiency in diagnosing and repairing their appliances. They also appreciate the clear explanations and helpful tips provided by the technicians to help them better understand their appliances.
Timely and Efficient Service
Several reviewers commend the timely and efficient service they received from ATS. Many mention that the technicians arrived on time, worked quickly, and efficiently resolved the issues with their appliances.
Knowledgeable and Experienced Technicians
Many reviewers praise the knowledge and experience of the technicians, highlighting their ability to quickly diagnose and fix the problems with their appliances. They also appreciate the technicians' willingness to share their knowledge and provide helpful tips and advice.
Negatives: Poor Communication and Unreliable Service
However, a few reviewers express disappointment and frustration with the poor communication and unreliable service they experienced with ATS. They mention instances of no-shows, delayed responses, and unprofessional behavior from some technicians and staff members.
