Business Details
50+ Years
experience
Your Trusted Source for Hearth & Garage Door Solutions in Roanoke
At Dixie Products, we have been a trusted name in hearth, home, and garage door solutions for 65 years. Established in 1959, our family-owned business has grown from a small distributor to a leading provider in the Roanoke Valley, with a legacy built on expertise and community support. Our team combines over 200 years of experience, ensuring every customer receives knowledgeable guidance and top-tier service. We specialize in garage doors, fireplaces, gas logs, and outdoor products, offering both sales and professional installation. Our 8,000-square-foot showroom in Roanoke, Virginia, showcases a comprehensive selection of products to suit every style and budget. As a second-generation family business, we remain committed to the values of quality, integrity, and customer satisfaction that our founder instilled.We are proud to support local initiatives and encourage customers to shop local, reinforcing our dedication to the community. With memberships in the Chamber of Commerce, National Association of Home Builders, and Hearth Products Association, we uphold industry standards and maintain an A+ rating with the Better Business Bureau. Our buying power allows us to deliver high-quality products at competitive prices, backed by expert after-sales service. Whether you need a new garage door, a fireplace installation, or the perfect outdoor grill, our team is here to make your project a success. We look forward to serving you and continuing our tradition of excellence for years to come.
Services
Garage Door Installation
Gas Log Sales
Fireplace Installation
Outdoor Grills
Wood Stove Sales
Garage Door Repair
Gas Fireplace Inserts
Custom Garage Doors
Hearth Product Service
BBQ Grill Accessories
Details
- Year established: 1959
Highlights and features
- Family-owned with 65 years of local expertise in hearth and garage door systems.
- Team combines over 200 years of experience in home improvement products and service.
- Maintain an A+ rating with the Better Business Bureau for customer trustworthiness.
- Offer the largest showroom in SW Virginia for hands-on product selection.
- Provide full-service solutions including sales, installation, and after-sales support.
Associations and certifications
- Better Business Bureau
Services
Garage Door Installation
Professional garage door installation services using premium Wayne Dalton and Liftmaster products. Our in-house experts handle everything from initial consultation to final setup, ensuring durability and seamless operation. Ideal for homeowners seeking reliable security and aesthetic enhancement.
Gas Log Sales
Sales of vented and vent-free gas logs, including installation and maintenance. We offer a wide range including Ambiance and American Hearth brands. Perfect for homeowners looking to upgrade fireplace efficiency and ambiance with expert support.
Fireplace Installation
Installation of gas and wood fireplaces, direct vent inserts, and electric models. Our team ensures proper setup and safety compliance. Designed for customers aiming to enhance home warmth and value with tailored solutions.
Outdoor Grills
Sales and assembly of gas, charcoal, and pellet grills from brands like Napoleon and Solaire. Includes expert guidance on selection and setup. Ideal for outdoor enthusiasts seeking durable, high-performance grilling equipment with personalized service.
Hearth Product Service
Comprehensive maintenance and repair for fireplaces, stoves, and gas logs. Services include cleaning, troubleshooting, and part replacements. Ensures long-term safety and efficiency for residential hearth systems with minimal downtime.
People
Mark Silverstein
Owner & CEO
Second-generation leader with deep expertise in hearth and garage door industries. Committed to continuing family legacy through innovation and community engagement while maintaining high service standards.
Kevin
Sales Manager
Experienced sales professional guiding customers through product selection and solutions. Focuses on matching client needs with Dixie's extensive inventory and installation capabilities for optimal satisfaction.
Michael
Service Manager
Oversees technical service operations with emphasis on prompt, reliable repairs. Ensures team adherence to quality benchmarks while addressing customer concerns efficiently across all product lines.
Questions
What areas do you serve?
We serve the Roanoke Valley and Southwest Virginia regions for all our products and installation services.
Do you offer installation services?
Yes, we provide professional installation for garage doors, fireplaces, gas logs, and outdoor products.
What payment methods are accepted?
We accept all major credit cards for purchases and services rendered at our Roanoke location.
Are special order items returnable?
Special order items require full payment upfront and are non-returnable unless specified otherwise at purchase.
Do you service what you sell?
Yes, our team provides maintenance and repair services for all products we sell, ensuring long-term performance.
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