Your Partner in Tile and Stone
At Carpets by Conrad, we pride ourselves on being Austin's first choice in professional flooring services since 1985. We understand that finding the right flooring for your home or commercial space can be overwhelming, which is why we offer a vast selection of high-quality products, expert advice, and top-notch installation services. Our mission is to provide a hassle-free floor buying experience, ensuring that our customers receive the best products at the best prices.
Our Story
With over 35 years of experience in the industry, we have built a reputation for excellence and trust. Our sales team, with a combined 40 years of experience, is dedicated to helping you find the perfect flooring solution that fits your budget and design preferences. Our team of skilled installers will bring your vision to life, ensuring a seamless and stress-free installation process.
Our Services
We offer a wide range of flooring options, including carpet, tile, vinyl plank, hardwood, and laminate. Our products are sourced from leading manufacturers, ensuring that you receive the latest innovations in flooring technology. Our services include:
- Installation services for commercial and residential projects
- Free home consultation and measuring service
- Lifetime labor warranty with free service calls and a 100% satisfaction guarantee
- Financing options available
Why Choose Us
At Carpets by Conrad, we pride ourselves on our commitment to excellence, customer satisfaction, and community involvement. Here are just a few reasons why you should choose us:
- Prominent portfolio with over 17,000 successful flooring projects
- High-quality experience with a team of experts with 40 years of combined experience
- Lifetime labor warranty with free service calls and a 100% satisfaction guarantee
- Reliable design talent, innovative manufacturing processes, and precise craftsmanship
- Support for local and family-owned small businesses
- Express service with installation in as little as one to five days
What Our Customers Say
Don't just take our word for it. Here's what some of our satisfied customers have to say:
"Best deal in town! Honest and fast service!? I always recommend them, and I will use them for sure for my next project." - Michelle E., Austin, TX
"I can not say enough good things about this company. You will not be disappointed if you go with them for whatever flooring job you need. So helpful, friendly, professional, quick, and fair with pricing. Highly recommend!" - Christina S., Austin, TX
"I am so grateful for their patience. I love my new carpet! We have received so many compliments already. Thank you Carpets by Conrad! We will definitely recommend to friends & family!" - Stephanie M., Austin, TX
Summary of Reviews
Overall Experience
The majority of reviewers had a positive experience with Carpets by Conrad, praising the company's professionalism, customer service, and quality of work.
Sales and Customer Service
Many reviewers praised the sales team, particularly Tess, Tim, and Jess, for their knowledge, helpfulness, and responsiveness. They were appreciated for their patience, willingness to answer questions, and ability to provide personalized service.
Installation and Product Quality
The installation process was described as seamless, efficient, and professional. The installers were praised for their workmanship, attention to detail, and ability to complete the job quickly. The quality of the flooring products was also praised, with many reviewers expressing satisfaction with the final result.
Communication and Follow-up
Reviewers appreciated the company's communication style, with many noting that the staff was responsive, courteous, and kept them informed throughout the process. The follow-up service was also praised, with some reviewers mentioning that the sales team checked in after the installation to ensure satisfaction.
Negatives
Only one reviewer had a negative experience, citing issues with communication and the installer's behavior.
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