Our Story
At Chimney Cricket, we've been perfecting the art of crafting warmth and elegance for over 20 years. Our journey began as a small, family-owned business, and through the years, we've grown into a leading provider of fireplace and chimney solutions. We take pride in our commitment to quality, innovation, and customer satisfaction.
Our Products
We offer a wide range of products to suit every taste and style. From gas fireplaces to outdoor fire pits, pizza ovens to BBQ grills, we have everything you need to create a cozy and inviting atmosphere.
Fireplace Solutions
Our fireplace solutions cater to your unique needs, whether you're looking for a traditional gas fireplace, a modern electric fireplace, or a custom-designed fireplace solution. Browse our selection of gas fireplaces, including single-sided, multi-sided, and outdoor fireplaces.
Outdoor Living
Step outside and enhance your outdoor living experience with our outdoor fire pits, patio heaters, and pizza ovens. Create a warm and inviting atmosphere with our fire pit tables, fire bowls, and media.
Chimney Solutions
Our chimney solutions are designed to ensure safe and efficient chimney performance. From chimney caps and liners to chimney cleaning and repairs, we've got you covered.
Gas Log Solutions
Transform your indoor space with our gas log solutions. Our gas logs are designed to mimic the look and feel of real wood-burning fireplaces, providing warmth and ambiance without the hassle of maintenance.
BBQ & Outdoor Kitchens
Gather around the grill with our BBQ grills, outdoor islands, and pizza ovens. Create a functional and stylish outdoor space perfect for family gatherings and entertaining.
Gas Log Accessories
Elevate your gas log experience with our accessories, including gas log covers, burners, and ignitions. Enhance the ambiance and warmth of your indoor space with our gas log solutions.
Chimney & Stove Pipe
For all your chimney and stove pipe needs, we offer a range of products, including triple-wall and double-wall chimney pipes, direct vent pipes, and more.
Chimney Accessories
Complete your chimney setup with our chimney accessories, including chimney caps, liners, and cleaning products.
Fire Pit Accessories
Enhance your fire pit experience with our accessories, including fire pit tables, fire bowls, and media.
Conclusion
At Chimney Cricket, we're dedicated to providing exceptional products and services that exceed your expectations. Browse our collection of fireplace, chimney, and outdoor living products today and experience the warmth and elegance we've come to be known for.
Overall Satisfaction
Chimney Cricket, a company that specializes in fireplace and chimney services, has mixed reviews from its customers. While most reviewers praise the company's professionalism, timeliness, and quality of work, a few customers express disappointment with the scheduling and communication.
Quality of Work
Reviewers commend Chimney Cricket's technicians, such as Dave, Jim, and Tony, for their expertise, professionalism, and cleanliness. They praise the company's attention to detail, explaining complex technical information, and ensuring customer satisfaction. The installation and repair work seem to be of high quality, with reviewers appreciating the thoroughness and efficiency of the services.
Scheduling and Communication
However, some reviewers express frustration with the company's scheduling and communication. A few customers mention scheduling errors, delayed responses, and difficulty in getting appointments or invoices. One reviewer even had to cancel their appointment due to the lack of communication and was not refunded.
Support and Customer Service
Despite some scheduling issues, reviewers appreciate the company's response to concerns and errors. Mike and John, in particular, made up for the initial scheduling mistake, offering a discount and resolving the issue. The office staff, including Mitch, and technicians like Arlean, Blake, and Tony, seem to prioritize customer satisfaction and go above and beyond to ensure customer satisfaction.
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