Enhance Your Home, Fulfill Your Dream Home Vision
At Ultimate Floors, we're proud to be the industry leader in rigid core and laminate flooring solutions. With over 450 retailers and counting, we're dedicated to providing high-quality products and exceptional customer service to our customers.
Our Story
From humble beginnings in 2014, Ultimate Floors has grown steadily into a leading provider of high-quality flooring solutions for commercial and residential spaces. Driven by a commitment to exceeding customer expectations, we offer a wide range of innovative products, superior service, and a commitment to sustainability. Our two distribution centers totaling 100,000 square feet, along with our 450+ dealer partners, allow us to service the entire continental United States and Canada, and now through continuing strategic partnerships nationwide, we are poised to bring our products to every market in the nation.
Our Mission
We're not afraid to challenge the status quo. We empower installers with confidence, from product unboxing to installation completion. QR codes on all boxes link to detailed instructional videos for every locking system we utilize. We're relentless in our pursuit of customer satisfaction, because it's the key to our success.
Our Products
We offer a diverse range of products to cater to different needs and preferences. From budget-friendly laminate to next-gen hyper-durable mineral floors, we have a floor for everyone. Our products use only the highest quality raw materials and locking systems, making installation quick and easy. Plus, we offer industry-leading warranties, giving you peace of mind with any product you choose.
What Sets Us Apart
We're committed to being the best in the industry, and our products and services reflect that. We're constantly striving to improve and innovate, ensuring that our customers receive the best possible experience. From our Room Visualizer Technology to our Pure CMF Max: 100% waterproof Composite Mineral Flooring, we're always pushing the boundaries of what's possible in flooring solutions.
Overall Experience
Most reviewers praised Ultimate Flooring for their great customer service, patience, and helpfulness. Many mentioned the excellent deals and durable flooring products offered by the company. Some reviewers appreciated the helpful staff, including specific employees like Ron, Dovy, and Erica.
Product Quality
Some reviewers were satisfied with the quality of the flooring products, describing them as simple, easy to use, and durable. However, one reviewer mentioned that the flooring started to buckle, cup, and separate within a few months of installation, and another reviewer was unhappy with the color of the flooring, which did not match the display.
Customer Service Issues
On the other hand, some reviewers had negative experiences with Ultimate Flooring's customer service. One reviewer had a horrible experience with the company's customer service, with the manufacturer failing to respond to a warranty claim. Another reviewer was unhappy with the company's response to a claim, and yet another reviewer was dissatisfied with the customer service they received, including rude behavior from employees. A few reviewers were unhappy with the company's return and exchange policies.
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