Keeping your family comfortable is our top priority!
Our Story
At Broward Factory Service, we're more than just a home warranty and service provider. We're a family-owned business with a passion for keeping your family comfortable and secure. Our story began in 1973 when our founder, Crockett Herd, had a vision to provide complete household services to families in the Broward County area. With hard work, integrity, and a passion for helping others, BFS was born.
Our Mission
Our mission is to keep your family comfortable by providing exceptional service through integrity, hard work, and treating our customers like family. We strive to maintain a culture that breeds integrity, promotes teamwork, and motivates each employee to be the best they can be. With a focus on providing top-notch service, we've grown to service four states, with 18 local service centers, and a workforce of over 200 employees.
Our Services
At Broward Factory Service, we offer a range of services designed to keep your home comfortable and secure. Our services include:
- Air Conditioning: From routine maintenance to repairs and replacements, we've got you covered.
- Water Heaters: We install, repair, and maintain water heaters to ensure you have hot water when you need it.
- Gas Furnaces: Our experts install, repair, and maintain gas furnaces to keep your home warm and cozy.
- Heat Pumps: We provide installation, repair, and maintenance services for heat pumps to keep your home comfortable year-round.
- Indoor Air Quality: Our team helps improve indoor air quality with our range of services, including duct cleaning and sanitizing.
- Maintenance Plans: We offer customized maintenance plans to ensure your HVAC and appliances are running efficiently and effectively.
- Free Equipment Estimates: Get a free estimate for new equipment and let us help you find the right solution for your home.
- Service Agreements: Our service agreements provide peace of mind and protection for your HVAC and appliances.
- Silver and Gold Plans: Our Silver and Gold plans offer comprehensive coverage for your HVAC and appliances, with no service fee required.
- Home Warranty: Our home warranty provides protection and peace of mind for homeowners, giving you confidence in your home's systems and appliances.
Why Choose Us
At Broward Factory Service, we're committed to providing exceptional service, integrity, and hard work. We treat our customers like family, and we're dedicated to keeping your family comfortable and secure. With over 40 years of experience, we've earned a reputation for reliability, honesty, and expertise.
Excellent Customer Service and Technical Expertise
The majority of reviewers praised Broward Factory Service for their exceptional customer service, prompt response times, and technical expertise. Customers appreciated the professionalism and courtesy of the technicians, particularly Mike, Tony, and Colleen, who went above and beyond to address their concerns. Reviewers noted that the technicians were knowledgeable, efficient, and effective in resolving issues with their appliances and HVAC systems.
Long-term Satisfied Customers
Many customers have been with Broward Factory Service for numerous years, with some having been customers for over 20 years. These long-term customers praised the company's reliability, responsiveness, and fair pricing. They appreciated the peace of mind that came with knowing their appliances and HVAC systems were well-maintained and repaired promptly.
Appreciation for Specific Employees
Several reviewers specifically mentioned the exceptional service they received from employees such as Colleen, Mike, Tony, and Michelle. These employees were praised for their professionalism, courtesy, and expertise in resolving customer issues.
Negative Reviews
However, some reviewers had negative experiences with Broward Factory Service. Complaints included poor communication, long wait times, and disagreements over repair costs. A few reviewers felt that the company was more interested in selling them additional services rather than resolving their original issues.
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