Don't Go to Bed With That Drip Tonight
At Terry's Plumbing, we're dedicated to providing top-notch plumbing services to our valued customers in Pittsburgh, Pennsylvania. Our mission is to deliver exceptional products and services that meet and exceed customer expectations. We believe in building strong relationships with our customers, and we strive to make sure that every interaction with our company is a positive one.
Our Mission
Our mission is to provide quality products and services that meet and exceed customer expectations. We recognize that our customers are the backbone of our business, and we're committed to building strong relationships with them. We believe in honesty, reliability, and quality, and we strive to make sure that every interaction with our company is a positive one.
Company Profile
Terry's Plumbing was founded in 1984 by Terry and his wife Nancy of Pittsburgh, Pennsylvania. With a family background in plumbing, Terry set forth out of his home to start small plumbing repairs and unclogging sewer lines. After building a clientele base, he then moved into bigger areas of plumbing. His work ethic and strategy have formed his company into what it is today, with a fully operational headquarters/warehouse. Today, Terry's Plumbing continues to grow each year by providing customers with the quality products and services demanded by both law and most importantly the customer.
Our Services
At Terry's Plumbing, we offer a wide range of services to cater to all your plumbing needs. From bathroom remodeling and renovations to dye testing services, excavation services, hydro-jetting services, sewer line repair and replacement, plumbing repair services, and sewer cleaning services, we've got you covered. We also install high-quality products, including faucets, household disposers, toilets, and water heaters. Our team of experienced and licensed plumbers is dedicated to providing efficient and effective solutions to all your plumbing problems.
What Sets Us Apart
We believe our 98% customer retention rate exists for a reason. Our plumbers' goal is to treat your problems as if they were their own. With over 25 years of plumbing experience, we are able to provide efficient services at extremely affordable rates. Our services are non-intrusive and won't leave a mess in your house afterwards. Even when the job is finished, our knowledgeable staff will take time to explain the problem and how you can prevent future instances.
Excellent Customer Service and Professionalism
The reviews highlight the exceptional customer service and professionalism of Terry's Plumbing. The technicians, including Derrick and Terry himself, are praised for their knowledge, politeness, and genuine concern for solving problems efficiently.
Honesty and Integrity
Multiple reviewers appreciate the honesty and integrity of Terry's Plumbing. They are commended for not taking advantage of customers' lack of knowledge, and instead, providing honest assessments and solutions. In one instance, Terry even refused payment for his services, advising the customer to donate to a charity instead.
Efficient and Effective Solutions
The plumbers at Terry's Plumbing are efficient and effective in solving plumbing issues. They take the time to explain the problems and provide solutions that are cost-effective and long-lasting. In one case, Terry's Plumbing saved a customer thousands of dollars by finding an alternative solution to a complex problem.
Prompt and Reliable Service
The reviewers praise Terry's Plumbing for their prompt and reliable service. The technicians arrive on time, and the office staff is helpful and informative. The company's commitment to keeping customers updated throughout the process is also appreciated.
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