Get the garage door you want, and the service you deserve!
At Windsor Door Sales, Inc., we are proud to be a family-owned business serving New Mexico households and businesses since 1970. Our commitment to providing exceptional service, quality products, and unparalleled expertise has earned us a reputation as the go-to garage door experts in the region.
Our Story
Since 1970, Windsor Door Sales, Inc. has been dedicated to providing top-notch garage door services to residential and commercial customers throughout New Mexico. Owned and operated by Bob and Andy Pomroy, we take pride in being a local business that understands the unique needs of our community. Our customers are our neighbors, and we strive to deliver exceptional service, product integrity, and a personal touch that sets us apart from larger corporations.
Our Services
At Windsor Door Sales, we're your one-stop-shop for everything to do with garage doors. From commercial installations to residential maintenance, we specialize in making sure that all your upward moving doors are functioning beyond your expectations. Our services include:
- Garage door installation: We provide professional installation of new garage doors for homes and businesses, with a wide selection of styles, materials, and finishes to choose from.
- Garage door repair: Our experienced technicians are available 24/7 for on-call support, providing fast and efficient repairs for all makes and models.
- Rolling security shutters: We offer high-quality rolling security shutters for residential and commercial properties, providing an added layer of security and protection.
- Steel mesh security screens: Our steel mesh security screens provide an additional layer of protection for your home or business.
- Financing options: We offer financing plans starting as low as $15 per month, making it easy to get the garage door you want.
Why Choose Us?
We're local and accredited: As a family-owned business, we're committed to serving our community with integrity and expertise.
We've earned our great reputation: Our customers rave about our exceptional service, and we're proud of our 5-star reviews on sites like Angie's List, Home Advisor, YELP, Amazon Services, and more.
We stand behind our work: We offer ongoing routine maintenance to eliminate possible garage door problems and provide a warranty on our work.
We make it easy: One call is all it takes. We offer free estimates, fast service, and flexible financing options to make getting the garage door you want easy and affordable.
Overall Experience
The reviews highlight a mix of both positive and negative experiences with Windsor Door Sales.
Positive Experiences
Many customers have praised Windsor Door Sales for their excellent service, professionalism, and quality of work. Several reviewers have mentioned that the technicians, such as Tyler, James, Dennis, Mikel, John, and Shane, were knowledgeable, friendly, and provided great customer service. Some customers have also appreciated the company's willingness to work within their budget and provide affordable solutions.
Negative Experiences
On the other hand, some customers have expressed frustration with the company's customer service, citing issues with communication, unprofessional behavior, and overcharging. A few reviewers have mentioned that they were not satisfied with the quality of work, and one customer experienced a delayed installation.
Specific Issues
Some specific issues that were mentioned include:
- Double labor rates for service calls
- Poorly installed security screens
- Failure to return calls or follow up with customers
- Unorganized and inconvenient installation processes
- Issues with repairs and maintenance
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