Transforming Outdoor Spaces, One Pergola at a Time
At Platinum Outdoor Environments, we are your premier pergola company serving Frisco, TX, and beyond. Our mission is to bring all elements of outdoor living under one roof, providing top-notch services and products to create the ultimate outdoor experience for our clients.
Our Services
We offer a wide range of services to enhance your outdoor living space, including:
- Aluminum Motorized Pergolas: Experience the future of outdoor living comfort with our state-of-the-art motorized pergolas that give you complete control over your patio area.
- Stainless Steel Table and Stair Railings: Add a touch of elegance and safety to your residential or commercial property with our exquisite stainless steel railings.
- Patios and Shade Arbors: Enhance your backyard with our custom-designed pergolas and arbors that provide shade and visual appeal.
- Composite Decks: Upgrade your outdoor living space with our durable and low-maintenance composite decks.
- Fences: Choose from our custom residential cedar, wrought iron, and chain link fences that offer excellent resistance to seasonal elements in Texas.
- Automatic Gates: Experience the convenience and security of our custom gates, complete with advanced features like CCTV surveillance and photo eyes for pedestrian safety.
- Decks: We specialize in designing and building decks that cater to your unique needs, from western red cedar to hardwood and pressure-treated wood decks.
- Stamped and Stained Concrete Installation: Add a touch of elegance to your outdoor living space with our stamped and stained concrete installation services.
What Sets Us Apart
At Platinum Outdoor Environments, we guarantee your satisfaction with our multitude of services and products. Our team of experts will work closely with you to understand your design ideas and concepts, ensuring that the final result exceeds your expectations. We cater to both residential and commercial clients, providing customized solutions that enhance the visual appeal and functionality of your outdoor living space.
Our Commitment to Quality
We take pride in our work, ensuring that every project is completed to the highest standards of quality and craftsmanship. With our strong warranty and commitment to customer satisfaction, you can trust that your outdoor living space is in good hands.
Project Management Issues
The review by Tulsi Gajera highlights the problems they faced with Platinum Outdoor Environments, citing poor communication and inexperience in executing stucco patio projects. The assigned project manager lacked essential skills, leading to delays and a lack of progress. The company's reactive approach to addressing issues and refusal to acknowledge client concerns added to the frustration.
Customer Satisfaction
On the other hand, many reviewers praised Platinum Outdoor Environments for their excellent service, quality of work, and responsiveness. James DeBois, Peter Jackson, Kevin Churchwell, Mark Johnson, TxBoss, Kerry Zihlman, Tim Hoerner, A. G., Antoine Byrd, and Helen Law all gave 5-star ratings, citing the company's ability to deliver high-quality work, provide realistic expectations, and maintain open communication channels.
Warranty and Customer Support
Peter Jackson and Kevin Churchwell's reviews particularly highlighted the company's commitment to honoring warranties and addressing issues promptly. When problems arose with the wood warping and structural issues, the company responded quickly and took responsibility for correcting the problems.
Delays and Completion Issues
William Bishop's review noted delays in completing the project, which affected their vacation plans. Scott Adamson and Tiffiny Boschee's reviews also mentioned issues with project timelines and completion.
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