At Diamond Factory Service, we understand the importance of reliable and trustworthy appliance repair services. With decades of experience, our team of expert technicians has been providing top-notch appliance repair services to the greater Chicago area and suburbs, Northwest Indiana, and Southwest Michigan. Our commitment to excellence has earned us recognition as the local certified expert in various brands, including Amana, Estate, Gladiator, Ikea, Jenn-Air, KitchenAid, Maytag, Roper, and Whirlpool.
Our Story
Our journey began in the 1960s as Whirlpool Factory Service, specializing in repairing Whirlpool appliances in the Southwest Michigan area. Over the years, we have expanded our services to several states, including Illinois, Wisconsin, and Missouri. Today, our technicians, who are also local residents, take pride in helping their neighbors and providing exceptional customer service.
Our Services
At Diamond Factory Service, we offer a comprehensive range of appliance repair services, including refrigerator repair, oven repair, dishwasher repair, washer and dryer repair, and more. Our team of experienced technicians has undergone extensive training to ensure that they are equipped to handle even the most complex appliance issues. We understand the importance of minimizing disruption to your daily routine, which is why we offer flexible scheduling and provide you with a three-hour time window for our appointments.
Our Commitment to Excellence
We are dedicated to providing our customers with an exceptional experience. Our technicians will evaluate your appliance issue prior to your appointment, and we may even give you a call to get more clarification on the problem. We have access to an extensive inventory of over 1,000 commonly used appliance parts, which enables us to complete most repairs in a single visit. We are confident in our ability to get it right the first time, and we stand behind our work.
Customer Support
At Diamond Factory Service, we believe in providing our customers with exceptional support and resources. Our FAQ section is designed to answer your most pressing questions, and our customer support team is always available to address any concerns you may have. We understand that appliance repairs can be stressful, which is why we strive to make the process as seamless and convenient as possible.
Positive Reviews
The positive reviews praised the company's technicians for their professionalism, knowledge, and prompt service. Many customers appreciated the quick scheduling and resolutions to their appliance issues. The technicians were described as courteous, friendly, and efficient in diagnosing and fixing the problems.
Technician Specific Praise
Several technicians were mentioned by name for their excellent service, including Adam, Barry, Jason, Leon, and Valentine. These technicians were commended for their professionalism, knowledge, and ability to explain complex issues in simple terms.
Negative Reviews
On the other hand, many customers were unhappy with the company's service, citing issues with scheduling, misdiagnosis, and poor communication. Some customers experienced long wait times for appointments and parts, and some were dissatisfied with the technicians' lack of knowledge and professionalism.
Common Complaints
- Long wait times for appointments and parts
- Misdiagnosis of appliance issues
- Poor communication and lack of follow-up
- Unprofessional or unknowledgeable technicians
- Failure to fix issues or complete repairs
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