You Dream It, We Finance It.
Your South Carolina Pool Professionals
Crystal Pools LLC is a leading pool builder, designer, and service company serving the Columbia and Charleston areas of South Carolina. With over 43 years of industry experience, we pride ourselves on delivering exceptional customer service, meticulous craftsmanship, and innovative designs to every project.
Pool Construction & Design
- Custom-designed swimming pools to fit your lifestyle and vision
- Experienced designers will help you create the perfect pool environment
- Quality construction with attention to every detail
Pool Service & Maintenance
- Comprehensive pool maintenance plans to keep your pool sparkling clean
- Professional pool cleaning and equipment repair services
- Experienced technicians available for all your pool needs
Additional Services
- Hardscaping and outdoor kitchen installations
- Koi pond construction
- Pool and spa financing options available
Exceptional Customer Care
At Crystal Pools LLC, we believe in open communication and collaborative partnerships with our clients. Our team is always available to answer your questions, address your concerns, and ensure your complete satisfaction. We take pride in our responsiveness, professional demeanor, and personalized approach to every interaction.
Our Values
- Integrity: We maintain the highest ethical standards and transparency in all our dealings.
- Quality: We use only the finest materials and skilled craftsmanship to ensure lasting results.
- Customer Focus: Your satisfaction is our top priority.
- Innovation: We stay current with the latest advancements in pool technology and design trends.
- Community: We are committed to supporting local businesses and organizations.
Get the Crystal Pools Difference
When you choose Crystal Pools LLC, you partner with a team of experienced professionals who are passionate about creating your dream pool and outdoor living space. Our dedication to quality, customer service, and innovative design will ensure you enjoy a refreshing and beautiful oasis in your own backyard.
Quality of Service
Crystal Pools' quality of service has been a mix of impressive and disappointing. While some customers have had a positive experience with their pools, others have reported poor communication, errors in tile work, and unauthorized charges.
Communication
Communication has been an issue for some customers. One reviewer felt that Crystal Pools provided poor communication throughout the process, making it difficult to understand the responses to their questions. Another reviewer was surprised by a $250 bill for a service visit that they did not authorize.
Pool Design and Construction
When it comes to pool design and construction, opinions are divided. One reviewer praised Crystal Pools for their modern design ideas, while another reviewer felt that the tile work on their spa was of poor quality. A third reviewer was impressed with the pool's design and construction, describing it as beautiful and well-constructed.
Cost
Cost has also been a concern for some customers. One reviewer felt that Crystal Pools was the most expensive contractor in the area, with a price that did not reflect the service they received. Another reviewer was surprised by a $250 bill for a service visit that they did not authorize, which they felt was an unauthorized charge.
Reliability and Warranty
Reliability and warranty have also been issues for some customers. One reviewer was unhappy with the quality of the pool heater, which did not function properly until six months after installation. Another reviewer felt that Crystal Pools failed to meet their warranty promises, resulting in unnecessary costs and frustration.
