Transforming Spaces, One Floor at a Time.
At Keystone Carpet & Tile, we're dedicated to providing top-notch flooring solutions to residents and businesses in Omaha, Nebraska. Our team of experts is committed to delivering exceptional service, quality products, and unparalleled expertise to ensure that our customers receive the best possible experience.
Our Story
Our journey began with a passion for providing high-quality flooring products and exceptional customer service. Over the years, we've established ourselves as a trusted name in the Omaha flooring industry, dedicated to helping our customers find the perfect floors for their homes or offices. Our team of experts is committed to delivering personalized attention, expert guidance, and unparalleled service to ensure that our customers receive the best possible experience.
Our Services
At Keystone Carpet & Tile, we offer a wide range of flooring products and services designed to cater to diverse needs and preferences. Our extensive portfolio includes:
- Flooring Installation: Our team of experts specializes in installing a wide range of flooring products, including hardwood, tile, vinyl, luxury vinyl, carpet, and laminate.
- Flooring Products: We offer an extensive selection of flooring products from leading manufacturers, ensuring that our customers have access to the best quality products on the market.
- Design Consultation: Our experienced designers work closely with customers to understand their requirements, providing personalized design consultations to help them choose the perfect flooring solution for their needs.
- Free Estimates: We offer free estimates to help customers plan their flooring projects, providing them with accurate estimates and expert guidance.
Our Mission
At Keystone Carpet & Tile, our mission is to provide exceptional flooring solutions that exceed our customers' expectations. We're dedicated to building long-term relationships, providing unparalleled service, and delivering top-quality products that meet the highest standards of quality and durability.
Our Team
Meet our team of experts, dedicated to delivering exceptional service and expertise:
- Jeni Durfey: Advertising and Marketing
- Oracio Ibarra: Warehouse Manager
- Emilie Smith: Accounts Manager, HR Specialist
- Leonard Wenzl: Owner
- Karmen Valadez: Office Assistant
Poor Experience with Keystone Carpet
Miscommunication and Disappointment
One customer, Jacob Gowans, shared a horrific experience with Keystone Carpet. They reported that the company failed to install the correct carpet, and the installers didn't speak English, leading to misunderstandings. The company also charged them for demotion, which was supposed to be free. The customer faced numerous issues, including mediocre quality installation, and it took them over a year to resolve the problem.
Another Customer's Nightmare
Taylor, another customer, had a terrible experience with Keystone Carpet as well. They installed LVT flooring, but the adhesive failed, causing a huge mess. The company initially offered to replace the flooring but then backed out, leaving the customer with an unusable space. The customer had to spend extra money to remove the glue and buff the floors.
Positive Experiences
On the other hand, several customers had positive experiences with Keystone Carpet. They praised the staff, citing their helpfulness, knowledge, and professionalism. Many customers appreciated the high-quality flooring choices and the excellent installation job. Some customers went above and beyond, praising the company's dedication to quality and their willingness to accommodate special requests.
Key Takeaways
- Some customers experienced significant issues with Keystone Carpet, including miscommunication, poor installation, and unreliable product recommendations.
- However, many customers had a positive experience with the company, praising their staff, product selection, and installation quality.
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