Your trusted garage door repair family
Who We Are
At Two Step Garage Doors, we believe in treating our customers like family. We strive to provide the best services and quality with every customer on every job. Our mission is to deliver fast and reliable garage door service and repair help to make your life easier. With years of experience in the industry, we have built a reputation for being one of the most trusted garage door repair companies in Texas.
Our Services
We offer a wide range of services to cater to all your garage door needs. Whether you need garage door installations, garage door openers, or garage door repairs, we are here to help. Our team of experts is dedicated to providing high-quality service and ensuring that your garage door issues are resolved quickly and efficiently. Some of the services we offer include:
- Garage Door Installations: We install new garage doors, garage door openers, and springs to ensure that your garage door system is working smoothly and efficiently.
- Garage Door Openers: We repair and install garage door openers, including belt drives, chain drives, and screw drives, to ensure that your garage door opens and closes smoothly.
- Garage Door Repairs: We repair broken springs, cables, tracks, and drums to get your garage door working smoothly again.
- Free Estimates: We offer free estimates for new remotes and keypads, new garage doors, new garage door openers, and new garage door springs.
Why Choose Two Step Garage Doors?
At Two Step Garage Doors, we pride ourselves on providing comprehensive garage door help to our customers. We believe that our service should be convenient and hassle-free, which is why we offer a one-stop-shop for all your garage door needs. Our team is dedicated to providing fast and reliable service while still maintaining a high level of quality. We want our customers to know that they are a valuable part of our company, and we strive to ensure that their garage door issues are resolved quickly and efficiently.
What Sets Us Apart
At Two Step Garage Doors, we have a team dedicated to quality and customer satisfaction. We provide free estimates, which means you can get an idea of the cost before we start working on your garage door. Our team is also trained to identify and fix any issues with your garage door, ensuring that your garage door system is working smoothly and efficiently. Additionally, we provide a guarantee on our work, which means you can trust that your garage door will be repaired and maintained to the highest standard.
Community
We are proud to serve the community in Texas, including San Antonio, Austin, and surrounding areas. We believe in giving back to the community and supporting local businesses and organizations. At Two Step Garage Doors, we are committed to providing excellent service and making a positive impact in the communities we serve.
Poor Customer Service Experiences
The company's customer service was heavily criticized by multiple reviewers. Some customers reported being hung up on, while others experienced rudeness and unhelpfulness from the representatives they spoke with.
Technical Issues and Misleading Marketing
Some reviewers had negative experiences with the company's technicians, including being misled about prices and services. One reviewer reported being quoted one price over the phone, only to be given a higher quote in person. Another reviewer felt that the company's marketing was misleading, with promises of "free" services that were not actually free.
Positive Experiences with Technicians
On the other hand, several reviewers praised the technicians who worked on their garage doors. These technicians were described as courteous, knowledgeable, and efficient. They quickly diagnosed and fixed the problems, and their prices were considered fair.
Scheduling Issues
Some reviewers experienced scheduling issues, including delays and missed appointments. One reviewer was forced to reschedule multiple times, and another was left waiting for hours without a technician showing up.
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