At Pronto Plumbing, we pride ourselves on being the go-to plumbing experts in San Diego, providing top-notch services to residential and commercial clients alike. With over 26 years of experience in the industry, our team of licensed plumbers has built a reputation for swift, reliable, and professional service.
Our Story
Our journey began with a simple goal: to provide exceptional plumbing services that exceed our customers' expectations. We achieved this by investing in the latest technology, hiring the most skilled and knowledgeable plumbers, and fostering a culture of excellence and integrity. Today, we're proud to be one of San Diego's most trusted plumbing companies, serving the community with a commitment to quality, reliability, and customer satisfaction.
Our Services
We offer a comprehensive range of plumbing services, including:
- Residential Plumbing: From leaky faucets to clogged drains, our team of experts can tackle any plumbing issue in your home.
- Commercial Plumbing: Our experienced plumbers provide expert solutions for commercial properties, ensuring minimal downtime and maximum efficiency.
- Drain Cleaning: Our state-of-the-art equipment and techniques ensure effective drain cleaning and maintenance.
- Heating & A/C Repair: Trust us for expert Heating & A/C solutions, including preventative maintenance and routine care.
What Sets Us Apart
At Pronto Plumbing, we believe in being transparent, reliable, and dedicated to our customers' needs. Here are some reasons why we stand out from the competition:
- 24-Hour Emergency Service: We're available 24/7 to address any plumbing emergency, no matter the time or day.
- Fair Pricing: We provide upfront pricing, with no extra charges for nights, weekends, or holidays.
- Free Estimates: Get a no-obligation estimate at absolutely no cost.
- Over 26 Years of Experience: Our seasoned expertise ensures top-notch solutions for your plumbing needs.
- Expert Plumbers Only: Rely on our skilled and knowledgeable plumbers for reliable, high-quality work.
Our Promise
At Pronto Plumbing, we're committed to providing exceptional service, every time. Our quality of work today is our reputation tomorrow. We strive to build long-lasting relationships with our customers, founded on trust, reliability, and unmatched customer service.
Poor Customer Service Experience
The majority of the reviewers had a negative experience with the company's customer service. They described the office staff and workers as rude, unprofessional, and dishonest. One reviewer mentioned that the office told them to call the cops when they had a problem.
Unfair Pricing and Rip-off
Several reviewers complained about the company's unfair pricing and felt ripped off. One reviewer mentioned that the company charged $1,900 for 3 hours of work and then quoted an additional $8,000 for a repair. Another reviewer felt taken advantage of when the company replaced 20 feet of plumbing for an excessive cost.
Poor Work Quality
Some reviewers mentioned that the company's work was of poor quality. One reviewer stated that the company broke several floor planks and left the kitchen in a mess. Another reviewer mentioned that the company did not complete the job as promised and left the drains backing up again.
Positive Experiences
On the other hand, two reviewers had a positive experience with the company. They praised the company's response time, fair prices, and great customer service.
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