At Salguero Masonry, we take pride in being a leading masonry contractor in Waltham, Massachusetts, with over 18 years of experience in the industry. Since 2003, we have been dedicated to providing top-notch stonework and customized masonry services to homeowners and businesses alike. Our team, led by the owner, works tirelessly to ensure every project meets the highest standards of quality and exceeds customer expectations.
Our Services
We specialize in chimney construction and repair, delivering high-quality work that not only saves you money but also lasts a lifetime. Our chimney and repair services include concrete caps, stainless steel caps, fireboxes, and custom brick and stone work. In addition to chimney work, we also offer a wide range of construction and design options for outdoor hardscapes, including stone walls, sidewalks, walkways, granite and loose stone patios, blockwork, brickwork, concrete work, retaining walls, and bluestone work.
What Our Clients Say
Our customers are the lifeblood of our business, and we're proud to have built a reputation for excellence through our commitment to delivering exceptional work and outstanding customer service. Don't just take our word for it - here's what some of our satisfied clients have to say:
"The owner is a lovely guy. He came to give us a free estimate on our chimney and patio and did a fantastic job. I highly recommend Salguero Masonry to my friends since they did an excellent job on my house." - Julio G.
"Salguero Masonry repaired sidewalls and installed new granite front steps for me, and the finished work exceeded my expectations. Later, they fixed a cement step in a different location and did a fantastic job. Their prices were reasonable, they provided sound advice, the work was professionally done, and the owner was very nice and friendly." - Anthony P.
"Salguero Masonry gave us an estimate to repair cinder block walls that were cracked and leaning and a cement landing that was crumbling, as well as to install fencing to a cement patio. Their description of how they would repair those problematic areas was easy to understand. While listening to the owner, I could tell he was passionate, proud of his work, and knew what he was doing. He gave us a very fair estimate. As for the job, he and his crew worked hard every day and did a fantastic job. They were all so friendly, and we could tell they cared about their work. They also cared about us, their customer. We couldn't use our front entrance for a short time while the cement was curing, and during that time, they helped me get to my back door (I'm disabled). Now that's customer service! We're delighted with Salguero Masonry and the job they did. Would we hire them again? In a heartbeat." - VMV
"I called two contractors before I called Salguero Masonry. The first contractor told me he could set up three ladders with three men to patch up the 9-foot-tall leaning chimney. He then said that the chimney would still be leaning. When I asked him about rebuilding it, he said he would get back to me with another proposal. Through the yellow pages, I was able to access www.salgueromasonry.com. I asked Mr. Salguero if I could see him at work, and he allowed me to watch him work on someone else's chimney. I watched him work for 15 minutes and could not see any defects in his work. The stable scaffolding setup, plus the size of the chimney he was working on, convinced me that I had nothing to worry about. He showed up on Friday to set up the scaffolding and returned early Saturday to take down the old chimney and rebuild the new one. I was so pleased with the tall chimney he built that I asked him to rebuild the short one. He told me I could get another ten years out of the short one 'as is, ' but I insisted that I wanted to have two good-looking chimneys. The rebuilt chimneys are making the house look better than ever. By the time another contractor called me to let me know that the chimney was too tall for him, Mr. Salguero was halfway done. He and his crew set up scaffolds for a safe working environment, and it took six levels of scaffolding to build a platform as high as the top of the roof. This was not a ladder job. These guys work hard for their money, and I am 100% sure they can fix your chimney to your satisfaction. If someone else says that it is too difficult, call Salguero Masonry."
Quality of Work
The reviews highlight inconsistencies in the quality of work. While some projects are completed successfully, others experience significant issues. Alexis Salguero, the person behind the company, is mentioned as being responsible for the failures. Problems include using wrong materials, not correcting mistakes, and employing incompetent workers.
Communication and Customer Service
Communication and customer service are also major concerns. Delays in responding to customers, neglecting to follow through on promises, and disappearing mid-project are all issues that arose. Employees were perceived as disrespectful, which damaged relationships with neighbors.
Company Reputation
The company's reputation took a hit, with customers expressing disappointment and frustration. The lack of accountability and follow-through led to a spiral of negativity. The consequences of the company's actions were severe, with one customer being forced to take legal action to resolve issues.
Expertise and Training
Inadequate training and expertise were also highlighted as issues. Workers were not proficient in their tasks, resulting in errors and subpar workmanship.
Recommendations
Recommendations Against
Several customers explicitly expressed their negative experiences, advising others to avoid employing Alexis Salguero's company. One customer warned that hiring the company would be a "mistake."
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