Trust us to floor your expectations!
At American Flooring Specialists, we're passionate about providing top-notch flooring solutions to homeowners and businesses in Albany, NY. With over 70 years of family tradition, our team of experts is dedicated to delivering exceptional craftsmanship, unparalleled customer service, and unmatched quality.
Our Story
Our journey began with a simple yet powerful mission: to provide generations of craftsmanship, quality, and excellence in the flooring industry. Since then, we've grown into a trusted and respected name in Albany, NY, serving individuals, decorators, builders, and interior designers in both commercial and residential settings.
Our Services
We specialize in the installation, repair, and refinishing of hardwood, luxury vinyl plank (LVP), laminate, carpet, and rugs. Our comprehensive services include:
- Hardwood installation, sanding, and refinishing
- Luxury Vinyl Plank (LVP) and laminate flooring installation and repair
- Carpet installation, repair, and cleaning
- Custom area rug creation
- Oriental rug cleaning and restoration
- Traditional carpet cleaning and repair services
Why Choose Us
At American Flooring Specialists, we're committed to providing:
- Free on-site estimates
- Fully insured services (Worker's Compensation and liability)
- Free pick-up and delivery within 25 miles
- Professional, prompt, and reasonably priced services
Customer Reviews of American Flooring
Positive Experiences
Some customers had excellent experiences with American Flooring, praising the professionalism, quality of work, and customer service. Installers Jeff and Jeff, as well as George, were mentioned specifically for their outstanding work. Some customers appreciated the willingness of the company to stand behind their work and correct any issues that arose.
Negative Experiences
On the other hand, some customers had negative experiences, including no-shows for appointments, poor communication, and subpar workmanship. Some customers felt that the company did not take responsibility for their mistakes and instead blamed the customer or made excuses.
Common Issues
Some common issues that arose in the negative reviews include:
- No-shows for appointments
- Poor communication and lack of responsiveness
- Subpar workmanship, including mistakes with carpet installation and repair
- Unprofessional behavior from employees
Praise for Individual Employees
Some employees, such as George, Dave, and Jay, received praise for their professionalism, knowledge, and excellent work.
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