Transforming Your Outdoor Space, One Lawn at a Time!
At Phoenix Air Conditioning, LLC, we take pride in being a family-owned and trusted HVAC and A/C repair company. As a local business, we understand the importance of providing top-notch services to our neighbors and friends in Palm Beach County and Martin County. Our commitment to customer satisfaction is unwavering, and we strive to build long-lasting relationships with our clients.
Our Mission
Our mission is to provide unsurpassed value to our customers, maximizing return and rewards for their investment in our services. We take the extra step to ensure that our clients receive the best possible experience, from the initial consultation to the final installation or repair. Our team of experts is dedicated to providing personalized attention, expert advice, and exceptional craftsmanship.
Our Services
At Phoenix Air Conditioning, LLC, we offer a comprehensive range of services to cater to all your heating, cooling, and air quality needs. Our services include heating repair, heating service, heating installation, and heater replacement. We also provide air conditioning repair, air conditioning service, air conditioner maintenance, and air conditioner replacement. Additionally, we offer ductless HVAC, heat pumps, indoor air quality solutions, duct repair and maintenance, duct cleaning and sealing, air filtration, air purifiers, UV lights, attic insulation, and WiFi thermostats. For our commercial clients, we provide light commercial HVAC services.
What Sets Us Apart
What sets us apart from other HVAC companies is our unwavering commitment to customer satisfaction, our team of highly trained and licensed technicians, and our dedication to using only the best materials and state-of-the-art technology. We prioritize your goals, budget, and best interests, optimizing comfort, safety, and efficiency. Our recommendations are tailored to your specific needs, and we guarantee your satisfaction with our services.
Customer Reviews Summary
Reliability and Responsiveness Issues
Several customers reported issues with the company's reliability and responsiveness. Sean Scott, who prepaid for a 2-year service, was scheduled for a service appointment but was stood up by the technician, and subsequent calls to the company went unreturned. Stitch By Stitch reported waiting over a month for a coil replacement and was unable to get updates on their account or payment.
Poor Installation and Equipment Issues
First Nickname Last reported issues with their Lennox unit installation, including poor grounding and massive air leaks, which resulted in high electric bills. They also reported that the duct cleaning service was not performed as promised.
Positive Experiences
On the other hand, many customers reported positive experiences with the company. Xieana Henry praised the professionalism and fair pricing of Jordan, who installed her new AC unit. Pierre Kaufman, who had a bad leak in his AC unit, was impressed with Jordan's prompt and knowledgeable service. Similarly, Barry Kantrowitz, Naiem Awad, and others reported excellent service from technicians like Jordan Henry, who were professional, knowledgeable, and friendly.
Technician Praise
Several technicians, including Jordan Henry, Spencer, and Trey, were praised for their excellent service, professionalism, and knowledge. Customers appreciated their clear explanations, fair pricing, and prompt service.
Office Staff and Communication
Some customers praised the office staff for their helpfulness and professionalism, while others reported difficulties in getting updates on their accounts or services.
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