Build Trust, Earn Loyalty
At Broadway Furniture, we pride ourselves on being a trusted and reputable business in the Portland metro area. For over 88 years, we have been committed to providing our customers with the highest quality furniture, exceptional customer service, and a wide range of options to fit any style or budget.
Our Commitment to Customer Service
At the heart of our business is a firm commitment to customer service, honesty, and integrity. We believe in building long-term relationships with our customers by providing personalized attention, expert guidance, and a relaxed, welcoming environment. Whether you're looking for a specific piece of furniture or seeking inspiration from our vast collection of leather and fabric options, our knowledgeable staff is always available to help you find what you need.
Custom Furniture Options
At Broadway Furniture, we understand that every home is unique, which is why we offer a range of custom furniture options to suit your individual needs. From bespoke designs to specific fabric choices, our skilled artisans work closely with each client to bring their vision to life. Our goal is to create furniture that not only complements your space but also reflects your personal style and preferences.
Financing Options
We know that purchasing furniture can be a significant investment. That's why we're committed to providing flexible financing options to make your purchasing experience more accessible. Our financing options are designed to help you achieve your dream home without breaking the bank. Whether you're looking for a sofa, dining set, or bedroom furniture, we're here to guide you through the process and find a solution that works for you.
Delivery and Pick-Up Options
At Broadway Furniture, we understand that delivery and pick-up options are crucial to a positive shopping experience. That's why we offer a range of options to accommodate your needs, including free local delivery within 10 miles of our store.
About Our Store
Located in Tigard, Oregon, our store is conveniently located and easily accessible from major highways. Our expansive showroom is designed to provide a relaxing and inspiring atmosphere, where you can explore our vast collection of furniture, leather, and fabrics. Whether you're a local resident or visiting from out of town, we invite you to come experience the Broadway Furniture difference.
Overall Impression
The reviews of Broadway Furniture are mostly positive, with customers praising the store's selection, prices, and friendly staff. However, some customers had negative experiences with long wait times and poor communication.
Positive Aspects
Helpful Sales Staff
Many customers praised the sales staff, particularly Joel, Linda, and Ken, for being knowledgeable, friendly, and helpful. They were commended for providing excellent service and making customers feel comfortable during their shopping experience.
Wide Selection and Quality Furniture
Customers appreciated the wide selection of furniture and decor available at Broadway Furniture, including sectional couches and locally made products. They also praised the quality of the furniture, citing its comfort and value for the price.
Efficient Delivery and Setup
Some customers had positive experiences with the delivery and setup of their furniture, with staff members like Ryan and Tim receiving praise for their efficient and safe service.
Negative Aspects
Long Wait Times and Poor Communication
Several customers experienced long wait times for their furniture, with some waiting months for their orders to arrive. They criticized the store for poor communication, with some feeling that they had to constantly call to get updates on their orders.
Pushy Sales People
One customer felt that the salesperson was too pushy, following them around the store and being overly aggressive in their sales pitch.
Poor Customer Service
A few customers had negative experiences with the customer service at Broadway Furniture, feeling belittled and ignored when they had issues with their orders.
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