Building People, Nurturing Families, and Building a Better Community.
Our Story
Diaz Group LLC is a leader in commercial, retail, and industrial grounds management for the Midwest area, boasting over 100 years of combined experience and a staff trained in horticulture, landscaping, and hardscaping as well as snow and ice management. Our mission is to provide exceptional service to our clients, giving them peace of mind knowing that their grounds management needs are in competent hands.
Our Services
At Diaz Group LLC, we offer a comprehensive range of services designed to meet the unique needs of our clients. Our landscape design and build services focus on creating beautiful and functional outdoor spaces that enhance the aesthetic and value of your property. Our landscape maintenance services ensure that your property looks its best all year round, with our team of experts providing regular upkeep and maintenance. In the winter months, our snow and ice management services ensure that your property remains safe and accessible, with our team working around the clock to clear snow and ice from your property.
Our Values
At Diaz Group LLC, we are driven by our values of family, community, people, and systems. We believe in treating each other with respect, providing opportunities for growth and development, and giving back to the community. Our focus on values makes our work different, and our employees stay with us because they know we are committed to them. As a result, our customer retention rates far exceed the industry average.
Our Team
Our team is led by a group of experienced and dedicated professionals, including Ruben Diaz Sr., Rafael Diaz, and Ruben Diaz Jr. Together, they bring over 100 years of combined experience in the horticultural field and a passion for providing exceptional service to our clients.
Why Choose Us
At Diaz Group LLC, we are committed to providing exceptional service to our clients. With over 30 years of experience, we have the expertise and resources to handle projects of all sizes and complexities. Our focus on values, people, and systems sets us apart from other grounds management companies, and our customer retention rates are a testament to our commitment to exceptional service.
Performance and Reliability Issues
The performance and reliability of Diaz Group have been a major concern for several customers. One customer reported that the company's service dramatically decreased in quality over two years, with inconsistent performance and failure to complete contracted tasks. Another customer had a similar experience, with the company failing to show up for appointments and not following through on commitments.
Poor Customer Service
Several customers reported poor customer service from Diaz Group. One customer was accused of lying by a foreman, and another customer didn't receive a call back after requesting a consultation. Yet another customer had to follow up multiple times to get a response from the company.
Project Issues
There were also issues with project completion and quality. One customer reported that a retaining wall was not built to the correct height, and another customer's project was left unfinished after five weeks. Additionally, some customers experienced delays and poor communication during the project timeline.
Positive Experiences
On the other hand, some customers had positive experiences with Diaz Group. One customer praised the company's snow and ice removal services, stating that they were prompt and effective. Another customer was happy with the company's landscaping services, stating that the team was diligent and delivered a high-quality result.
Communication Issues
Communication seemed to be a major issue for Diaz Group. Several customers reported that they had to follow up multiple times to get a response from the company, and some were left waiting for appointments that never happened.
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