Let's Build Your Dream Pool
At Russell Pool Company, we pride ourselves on being a family-owned business that has been serving the Baton Rouge area for over 50 years. Founded in 1965 by Roy and Betty Russell, our company has been built on a tradition of exceptional customer service, quality workmanship, and innovations in the pool construction industry.
Our Services
At Russell Pool Company, we offer a wide range of services to meet your pool maintenance and construction needs. Our expert team of professionals has the knowledge and experience to design, construct, and maintain your dream pool. From classic gunite pools to custom designs, we can bring your vision to life.
Construction
Our construction team has been recognized for their expertise in building pools that withstand the unique climate and soil conditions of Louisiana. With over 50 years of experience, we have developed a science-based approach to pool construction that ensures maximum performance and durability. Our team can design and build pools that range from small to large, and from simplistic to elaborate.
Maintenance and Servicing
Regular maintenance is crucial to extending the life of your pool. Our team is dedicated to providing timely and quality service to ensure your pool operates efficiently and effectively. We also offer a range of retail products, including chemicals, accessories, and furniture, to help you keep your pool in top condition.
Retail
Visit our retail store and showroom to explore our selection of premium pool products, including latest pool accessories, necessary pool chemicals, and durable outdoor furniture. Our knowledgeable staff is always available to provide expert advice and guidance on how to care for your pool.
Our Experience
At Russell Pool Company, we have a long history of building custom swimming pools that meet the unique needs of our customers. With over 50 years of experience, we have developed a deep understanding of the local climate, soil, and pool construction requirements. Our commitment to quality workmanship and customer satisfaction has earned us a reputation as one of the most respected pool construction companies in the region.
Why Choose Russell Pool Company?
At Russell Pool Company, we believe that every pool is unique and deserves a personalized approach. Our expert team will work closely with you to understand your needs, preferences, and budget to design and construct a pool that exceeds your expectations. We pride ourselves on our commitment to customer service, quality workmanship, and innovative solutions.
Overall Experience
Reviews are mixed, with some customers expressing disappointment and frustration with Russell Pools, while others have had positive experiences with the company.
Positive Experiences
Some customers have praised the company's talented team, including Nick, Lee, and Chase, for their professionalism, responsiveness, and quality work. The company's customer service has been described as "above and beyond" and "excellent." Long-term customers have also reported satisfaction with the company's maintenance and repair services.
Negative Experiences
On the other hand, some customers have reported poor experiences with the company, including unreturned phone calls, missed appointments, and unprofessional behavior from representatives. One customer was told they "couldn't afford" the company's services, while another was left waiting for weeks without a quote. Some customers have also reported issues with the company's maintenance and repair services, including lazy and unresponsive technicians.
Specific Issues
Some customers have reported specific issues with the company, including:
- Unresponsive representatives: Some customers have reported difficulty getting in touch with representatives, including Nick and the service manager.
- Poor communication: Customers have reported poor communication from the company, including unreturned phone calls and missed appointments.
- Unprofessional behavior: Some customers have reported unprofessional behavior from representatives, including arrogance and rudeness.
- Issues with maintenance and repair services: Customers have reported issues with the company's maintenance and repair services, including lazy and unresponsive technicians.
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