Protect Your Business & Employees, Protect Your Home & Family
United Security Systems, Inc. is a leader in fire and security solutions for commercial and residential locations throughout Southern California. Established in 1995, our company has been providing top-notch security solutions to our clients for over 25 years. We take pride in our commitment to quality, affordability, and exceptional customer service.
Our Story
In 1995, United Security Systems began with the goal of providing the most current and best products and services in the security industry. Our success and growth are attributed to our organic growth, where most of our large competitors' growth comes from acquisitions, dealer programs, and multi-million dollar marketing budgets. We believe in treating people with respect and providing exceptional products and service to back it up. Since our growth comes from word of mouth and referrals, it can only happen when people feel confident enough about United Security Systems to recommend us to their friends or business associates.
Our Mission
We distinguish ourselves from our competitors by following the belief that bigger is not better. We are not the largest or fastest-growing alarm company, and what that means to you is, you will never be treated like just another number. You will be treated with courtesy and respect. Your needs will be met with prompt service, and in a professional and personal manner. We are privileged to have long-standing relationships with our customers, many of whom we know on a first-name basis.
Our Solutions
We offer a range of security solutions for both commercial and residential locations. Our business solutions include fire systems, burglar alarm systems, CCTV, access control, and more. Our home solutions include custom and standard security systems designed to provide maximum protection and peace of mind. We take pride in knowing who our customers are and what they expect, and every customer is just a short reach away.
What Sets Us Apart
We are small enough to care, but big enough to get the job done. We have proudly installed over 10,000 security systems since 1995. Our customer branch office and customer service operations are located in Southern California. We look forward to helping you with all of your security needs.
Frustrating Experience with Customer Service
The reviewer, David Jones, expresses his frustration with the customer service team, specifically with a lady he had to deal with over the phone. He states that they have contacted the company four times this year to cancel their service, but the lady insists that the contract automatically renews every year and requires a thirty-day notice period. However, when asked to provide a copy of the contract that states this, she was unable to do so.
Rude Customer Service Representative
The reviewer describes the lady as the "rudest person" he has had to deal with, implying that her attitude and behavior were completely unacceptable. He suggests that if she had a personality and was willing to listen, they might have considered upgrading their system instead of wanting to leave the company.
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