Trust Us to Keep You Comfortable
At Rural Plumbing and Heating, we pride ourselves on being a trusted and reliable provider of heating and air conditioning, as well as plumbing services, to residential and commercial customers in Raleigh, NC, and the surrounding areas. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the most reliable and efficient service providers in the region.
Our History
Rural Plumbing and Heating was founded in 1947 by W.B. and Mildred Nivison, with a mission to provide quality service to the community. Over the years, we have grown and expanded our services to meet the changing needs of our customers. Today, we operate with over 100 service vehicles supported by a 20,000 square foot warehouse, making us one of the largest and most efficient service providers in the region.
Our Services
We offer a wide range of services designed to cater to the unique needs of our customers. Our services include:
Heating and Air Conditioning
- Installation, maintenance, and repair of heating and cooling systems
- Emergency 24-hour service for those unexpected breakdowns
- Yearly maintenance agreements to reduce the risk of future equipment failures
- Services on all makes and models of heating and cooling systems
- Oil to gas conversion, electric to gas conversion, and gas leak repair
- Furnaces, air conditioners, radiant in-flow heat, air cleaners, humidifiers, and indoor air quality solutions
Plumbing
- Installation, maintenance, and repair of plumbing systems
- Leak detection and repair
- Drain cleaning and sewer line repair
- Water heater installation and repair
- Emergency plumbing services for those unexpected leaks and breaks
Customer Services
At Rural Plumbing and Heating, we pride ourselves on our commitment to customer satisfaction. Our team of factory-trained technicians and installers are dedicated to providing top-notch service at competitive rates. We understand the importance of getting the job done right the first time, and we guarantee our work to ensure your complete satisfaction.
Why Choose Us?
- Locally owned and operated since 1947
- 24-hour emergency service
- Competitive rates
- Factory-trained technicians and installers
- Yearly maintenance agreements
- Free estimates on equipment replacement
- Guaranteed workmanship
Professionalism and Customer Service
Some customers have reported unprofessional behavior from Rural Plumbing's technicians and staff. Aubrianna Sedlak had a negative experience with an older technician who was dismissive and interruptive, and LuLaRoe Natalie Welborn had a similar experience with a technician who was unhelpful and blame-shifting. June Gullo also reported poor telephone manners from the person who answered her call.
Technical Competence and Reliability
On the other hand, many customers have praised Rural Plumbing's technical competence and reliability. Michelle Pavliv had a positive experience with a technician who diagnosed and fixed a water leak issue efficiently. Steven Worthy appreciated the fast diagnosis and solution to his water heater problem. Angela Frye and Linda Robinson have both had multiple positive experiences with the company, praising their professionalism, efficiency, and fairness. Rob Sharp has used Rural Plumbing for multiple repairs and replacements and has been consistently satisfied with their service. Bill Pointer has been a customer since 2002 and has always been pleased with their service. Jayme Cooper appreciated the honesty and transparency of the technician who replaced her expansion tank. Jerome Harrison was impressed with the efficiency and cleanliness of the technicians who replaced his AC units. Caroline Dorman was pleased with the quick and professional service she received when her disposal needed to be replaced.
Pricing and Value
Some customers have complained about the pricing of Rural Plumbing's services. David Watts felt that he was overcharged for a capacitor replacement, and Aubrianna Sedlak mentioned that the technician seemed to be trying to sell her additional services. However, Jerome Harrison reported that Rural Plumbing's price beat the competitor's price by $1,000.
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