Your plumbing problems are our top priority!
At Mega Rooter Plumbing, we care about your plumbing problems and are dedicated to providing top-notch plumbing and drain cleaning services to residents and businesses in El Cajon, CA and surrounding areas. As a family-owned and operated business with 90 years of plumbing and rotor rooter history, we take pride in delivering the highest quality work and customer service. Our team of expert plumbers is trained to perform all work to uniform plumbing code, ensuring that your plumbing issues are resolved efficiently and effectively.
Our Services
We offer a wide range of plumbing and drain cleaning services, including drain cleaning, hydro-jetting, water leak detection, sewer camera inspection, sewer line repair and replacement, pipe bursting, pipelining, and more. Our plumbers are available 24 hours a day, 7 days a week, and we never charge overtime fees. We believe in free estimates, no service fees, and upfront and transparent pricing, so you always know what to expect. We also offer financing options to make our services more accessible to our customers.
Our Commitment to Excellence
At Mega Rooter Plumbing, we are committed to providing exceptional service and ensuring customer satisfaction. We are OSHA certified, which means we take the necessary steps to keep you and your property safe. Our plumbers are trained to leave your home clean and respect your property. We believe in building long-term relationships with our customers, and we strive to exceed your expectations with every visit.
What Our Customers Say
Our customers love us, and we have the reviews to prove it! Our customers praise our prompt response times, professional technicians, and excellent work quality. We take pride in our reputation and strive to maintain our high standards of service.
Summary of Reviews
Poor Service and Unreliability
Several reviewers experienced poor service, unprofessionalism, and unreliability from the company. Some common issues included technicians not showing up on time, not following through on promises, and overcharging customers. Some reviewers reported being left waiting for hours or even days for technicians to arrive, only to be told that no one was available.
Overpricing and Scary Tactics
Multiple reviewers felt that the company was overpriced and used scary tactics to convince customers to pay for unnecessary services. Some reviewers reported being charged exorbitant prices for simple repairs, and others felt pressured into agreeing to costly services they didn't need.
Good Service and Professionalism
On the other hand, some reviewers had positive experiences with the company, praising their professionalism, promptness, and expertise. Some reviewers appreciated the company's ability to diagnose and fix complex plumbing issues quickly and efficiently.
Specific Issues
Some specific issues that were mentioned multiple times included:
- Technicians not showing up on time or at all
- Overcharging customers for simple repairs
- Using scary tactics to convince customers to pay for unnecessary services
- Failing to follow through on promises or estimates
- Leaving customers waiting for hours or days for technicians to arrive
- Charging exorbitant prices for simple repairs
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