Protect Your Home or Business, and Everyone In It.
Our Company
At Alert 360, formerly known as My Alarm Center, we believe that everyone deserves to feel the peace of mind that comes with real home security systems. As a leading provider of home security solutions, we strive to make it easy for our customers to secure their homes and families, while also providing expert guidance and support every step of the way.
Our Services
We offer a wide range of services to meet the unique needs and preferences of our customers. From traditional landline systems to cutting-edge smart home solutions, we have a package that's right for you. Whether you're looking to protect your home from intruders, monitor your children and seniors more closely, or simply feel more secure and in control, we can help.
Home Security Solutions
At Alert 360, we offer a variety of home security solutions to meet the unique needs of our customers. Our services include:
- Traditional Landline Systems: Our traditional landline systems provide 24/7 professional intrusion and fire monitoring, as well as local professional installation and 5-star customer service.
- Cellular Systems: Our cellular systems offer the same level of protection as our traditional landline systems, but with the added benefit of cellular backup in case of a power outage.
- SmartHome Systems: Our SmartHome systems allow you to control your home's lights, locks, thermostat, and more from the palm of your hand.
- Video Monitoring: Our video monitoring services provide real-time video streaming and motion detection, allowing you to stay one step ahead of potential threats.
Business Security Solutions
At Alert 360, we also offer business security solutions designed to protect your commercial property and assets. Our business security solutions include:
- Intrusion Detection: Our intrusion detection systems provide real-time monitoring and alerting for potential security breaches.
- Video Monitoring: Our video monitoring services provide real-time video streaming and motion detection, allowing you to keep a watchful eye on your property.
- Access Control: Our access control systems provide secure entry and exit points for your employees and authorized personnel.
Customer Care
At Alert 368, we're committed to providing our customers with exceptional customer care and support. Our team of experts is always available to answer your questions, resolve any issues, and help you get the most out of your security system.
Customer Testimonials
Don't just take our word for it - here's what some of our satisfied customers have to say:
- "I appreciate the utmost professional courtesy you receive from ANY division within the company. They do their utmost to go above and beyond expectation to fulfill your needs." - Robert G.
- "My home feels much more secure with alarms installed. Motion detectors are well placed and doors and windows are also secured. The system works great!" - Harold B.
Get Started Today
Ready to experience the peace of mind that comes with real home security systems? Get started today and take the first step towards securing your home and family. Contact us today to learn more about our services and packages, and to schedule a consultation with one of our experts.
Multiple Issues with My Alarm Center
Customer Service Failures
Multiple customers have reported poor customer service experiences with My Alarm Center. Many reviewers reported being placed on hold for extended periods, being transferred multiple times, and receiving rude and condescending responses from representatives. Some customers were even told to "put up with" false alarms or to recreate a issue to test the system.
Billing and Contract Issues
Several customers reported issues with billing and contracts. Some customers were locked into contracts without their knowledge or consent, while others were charged incorrectly or had trouble cancelling their services. One customer reported being forged signatures on a contract, and another was charged multiple times despite trying to cancel.
Equipment and Monitoring Issues
Some customers reported issues with equipment, including faulty smoke alarms and poor installation. Others reported issues with monitoring, including false alarms and lack of responsiveness from the company.
Positive Experiences
One customer reported a positive experience with the company, praising their responsiveness and helpfulness in a time of need.
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