At Black Lab Alarm, we pride ourselves on being a fully licensed and insured security firm dedicated to providing top-notch security solutions to homes and businesses in Massachusetts. Our team of experts is committed to delivering customized security systems that cater to the unique needs of our clients.
Our Mission
Our mission is to provide cutting-edge security systems that prioritize the safety and well-being of our clients, their families, and their employees. We strive to build long-lasting relationships with our clients, guiding them through the ever-evolving world of security technology and providing tailored solutions that meet their specific needs.
Our Services
We offer a comprehensive range of security services, including:
- Video Surveillance: Our team specializes in designing and installing high-tech video surveillance systems that provide unparalleled protection and peace of mind.
- Access Control: We provide advanced access control systems that ensure the safety and security of people and assets.
- Intrusion Alarms & Monitoring: Our state-of-the-art intrusion alarm systems and monitoring services guarantee prompt response times and effective threat detection.
- Fire Alarm Systems: We design and install fire alarm systems that provide early warning systems and ensure the safety of people and property.
Why Choose Us
At Black Lab Alarm, we prioritize our clients' needs and provide personalized service that sets us apart from other security firms. Our team of experts is dedicated to delivering exceptional customer service, providing guidance and support every step of the way. We believe in building trust with our clients, and we're committed to being your trusted security partner.
Our Story
Our owner, Todd Broyard, founded Black Lab Alarm with the vision of providing top-quality security solutions that prioritize the safety and well-being of our clients. Our company is inspired by the loyal and intelligent nature of Black Labrador Retrievers, and we strive to emulate their friendly, approachable, and knowledgeable nature in our daily interactions with clients.
Meet Our Team
Our team of experts is dedicated to providing exceptional service and support. Meet our team members, including Todd Broyard, John Pinto, Michael Goguen, Nancy Isbart, Bianca Lundin, and Kelly Sergi, who are committed to delivering customized security solutions that meet your unique needs.
Excellent Customer Service and Quality Work
Reviews praise Black Lab for their excellent customer service, timely and clean installations, and knowledgeable technicians. Many reviewers appreciated the company's responsiveness, professionalism, and value for money.
Highlights of Positive Reviews
- Top-notch work with knowledgeable installers
- Clean and timely installations
- Highly responsive and dedicated technicians
- Willingness to stand behind their work and make things right
- Positive experiences with the office staff and technicians
- Ability to integrate with other systems, such as Crestron home control platforms
Negative Experiences
However, two reviewers had negative experiences with Black Lab. One reviewer had issues with rude employees, no-shows for appointments, and difficulties with getting a technician to fix an alarm box problem. Another reviewer had issues with the tech cancelling multiple times, being overcharged, and having equipment upgraded without consent.
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