Building Relationships, One Project at a Time
At Russell Martin Carpet & Rugs, we're a family-owned business that has been serving the Naperville, IL area for over 60 years. Our story began with Dave Martin, who learned the carpet cleaning trade while working at Russell's Dry Cleaners in downtown Naperville. Dave's passion for customer service and attention to detail led him to start his own business, Russell Martin Carpets, in 1957. Over the years, we've grown to become a leading provider of high-quality carpet, rugs, and flooring services to residential customers.
Our Mission
Our mission is to provide exceptional flooring solutions that exceed our customers' expectations. We're committed to delivering outstanding customer service, using only the finest materials, and employing a team of skilled professionals who share our passion for quality and excellence. Whether you're looking for in-home carpet and upholstery cleaning, area rug cleaning, installation, or custom rug design, we're dedicated to helping you achieve the perfect flooring solution for your home.
Our Services
We offer a wide range of flooring services designed to meet the unique needs of our customers. From in-home carpet and upholstery cleaning to area rug cleaning and installation, our team of experts is equipped to handle any project, big or small. Our services include:
- Residential carpet installation and repair
- In-home carpet and upholstery cleaning
- Area rug cleaning and installation
- Custom rug design and creation
- Flooring installation and repair
Why Choose Us
At Russell Martin Carpet & Rugs, we're committed to providing an exceptional customer experience. Here are just a few reasons why our customers trust us with their flooring needs:
- Quality-driven team with over 60 years of experience
- IICRC-certified technicians for carpet and rug cleaning
- Convenient financing options for all budgets
- Free in-home estimates and consultations
- Proven track record of customer satisfaction
Gallery
Take a look at our latest work and see why our customers love us!
Reviews
Don't just take our word for it - hear what our satisfied customers have to say about our services:
"We have used Russell Martin for years. Both for installation and cleaning. We have been nothing short of impressed with such a lovely experience each time." - Mr. M
"Russell Martin Carpet came through again for our family. I have used them since 2007 starting with our first home. What sold me then was their selection, but most importantly service." - Terri Dieter
"I trust them all! Love that Russell Martin continues to put the customer first." - Al Giesecke
Exceptional Service and Quality Products
The overwhelming majority of reviewers were extremely satisfied with their experiences at Russell Martin Carpet. They praised the company's excellent customer service, competitive pricing, and high-quality products.
Positive Experiences
Many reviewers raved about the helpful and knowledgeable staff, particularly sales associates like D.D. and Stacie, who took the time to assist them in choosing the perfect carpet or rug. The company's attention to detail, from measurement to installation, was consistently praised. The cleaning services were also commended for their thoroughness and efficiency.
High-Quality Products
Reviewers were impressed with the wide selection of carpets and rugs available, and the quality of the products themselves. The padding used by Russell Martin Carpet was particularly noted for its exceptional quality.
Outstanding Customer Service
The company's commitment to customer satisfaction was evident in the way they accommodated special requests and addressed concerns promptly. The owners, Sam and Rebecca, were often mentioned for their hands-on approach and dedication to customer service.
Minor Issues and Concerns
Two reviewers expressed dissatisfaction with their experiences, citing poor communication and a lack of concern for health and safety protocols.
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