Don't just call anyone, call the PROS.
At Fireplace Pros, we pride ourselves on being your one-stop shop for all your fireplace needs. With over 22 years of experience, our team, led by Russ, has been dedicated to providing the highest level of service and expertise to our customers. Our goal is to build long-lasting relationships with our clients, offering personalized attention and tailored solutions to ensure that your fireplace is always safe, clean, and ready to use.
Our Story
We started our company in Wichita, Kansas, over 20 years ago as a hobby, but it quickly grew into a full-time endeavor due to Russ's troubleshooting skills and passion for fireplaces. After relocating to Colorado Springs in 2013, we've been serving the local community with pride. Our commitment to safety, professionalism, and industry expertise has earned us a reputation as the go-to fireplace company in Southern Colorado.
Our Services
We offer a wide range of services, including:
- Fireplace repairs
- Cleaning
- Maintenance
- Installation
- Remote blowers
- Gas logs
- Fireplace and stone installations
Specializations
We specialize in all types of fireplaces, including wood, gas, gas logs, pellet stoves, gas heating stoves, and wood stoves. Our expertise allows us to provide exceptional service to both residential and commercial clients. Whether you're a homeowner, property manager, or realtor, we're here to help.
National Fireplace Institute Certification
As a certified National Fireplace Institute (NFI) company, we demonstrate our commitment to industry standards and best practices. Our certification ensures that our work meets the highest safety and quality standards, providing you with an exceptional experience from start to finish.
Contact Us
If you have any questions or concerns, please don't hesitate to get in touch with us. We're here to help you with all your fireplace needs. Call us at 719-749-6525 or email us at Contact@FireplaceProsColorado.com. We're looking forward to serving you!
Overall Experience with Fireplace Pros
The majority of reviewers had a positive experience with Fireplace Pros, praising Russ's professionalism, attention to detail, and ability to troubleshoot and fix fireplace issues. However, one reviewer had a negative experience, feeling that Russ was unable to fix the issue and was pushy about selling unnecessary services.
Positive Aspects
- Russ is described as professional, friendly, and knowledgeable about fireplaces
- He takes the time to explain things to customers and provides helpful tips
- He is thorough and detail-oriented in his work
- He leaves the work area clean and tidy
- He is able to troubleshoot and fix issues quickly and efficiently
Negative Aspects
- One reviewer felt that Russ was unable to fix the issue with their fireplace and was pushy about selling a blower
- He was initially unable to diagnose the problem and quoted a high price for a replacement part that ultimately did not exist
- He seemed to be dancing around the issue and did not provide a satisfactory solution
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