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For decades, American Heritage Fireplace has been a leading provider of expert services, products, and solutions for the hearth industry. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted partner for homeowners, builders, and contractors.
Our Story
Founded by combining extensive expertise in the hearth products industry with technical skills of the trade, American Heritage Fireplace specializes in hearth products, parts, and service. We cater to the needs of the construction industry and the general public, ensuring that our customers receive the highest level of service and support.
Our Services
Our team of experts is dedicated to providing exceptional service, ensuring that our customers' needs are met with precision and professionalism. We offer a wide range of services, including:
- Design and Installation: Our skilled professionals will work closely with you to design and install your perfect fireplace system, tailored to your unique needs and preferences.
- Sales and Service: Our experienced sales team provides personalized service, guiding you through the selection process to ensure you find the perfect product for your home or project.
- Parts and Accessories: We offer a comprehensive selection of parts and accessories, ensuring that your fireplace system operates efficiently and effectively.
- Repair and Maintenance: Our skilled technicians are available to repair and maintain your fireplace system, ensuring optimal performance and extending the life of your product.
Our Products
Our extensive product line includes:
- Gas Fireplaces: Offering the latest in gas fireplace technology, our products provide convenience, efficiency, and ambiance.
- Wood-Burning Fireplaces: Our wood-burning fireplaces allow for traditional flame and toasty warmth.
- Pellet Stoves: These eco-friendly stoves burn pellets, offering efficient and renewable energy.
- Electric Fireplaces: Our electric fireplaces offer the allure of a real flame without the hassle of wood or gas.
- Outdoor Fireplaces: Experience the joy of outdoor entertaining with our range of outdoor fireplace options.
Why Choose Us?
At American Heritage Fireplace, we pride ourselves on our:
- Expertise: Our team of experts has extensive knowledge of the hearth industry, ensuring that you receive the best advice and guidance.
- Quality Products: We only offer top-quality products from reputable manufacturers, guaranteeing performance and longevity.
- Personalized Service: Your satisfaction is our top priority, and we strive to provide exceptional service with a personalized touch.
Explore Our Website
Explore our website to learn more about our products and services, browse through our extensive product range, and discover the perfect solution for your hearth needs.
Overall Impression
The overall impression from these reviews is that American Heritage Fireplace has had both positive and negative experiences with customers. On one hand, many customers have praised the company for their exceptional service, beautiful designs, and professional installation teams. On the other hand, some customers have reported poor experiences, including poor communication, incorrect installation, and safety concerns.
Positive Reviews
Several reviewers have praised American Heritage Fireplace for their excellent customer service, beautiful designs, and professional installation teams. Some reviewers have mentioned specific staff members, such as Richard and Ricardo, who have gone above and beyond to provide excellent service. Reviewers have also praised the company's ability to provide solutions to complex problems, such as converting a traditional fireplace to a ventless gas fireplace.
Negative Reviews
On the other hand, some reviewers have reported poor experiences with American Heritage Fireplace. One reviewer reported a botched installation job, citing neglected safety concerns and poor communication from the sales team. Another reviewer reported a similar issue, including an improperly installed gas line and forgotten parts. Some reviewers have also reported difficulty in contacting the company after the sale, including unreturned phone calls and voicemails.
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