Commitment to customer satisfaction, integrity, and expertise
At PNW Plumbing, we believe that customer satisfaction is the top priority. That's why we're dedicated to providing top-shelf plumbing service and quality to every customer we serve. Our team of experienced and knowledgeable plumbers is committed to making your plumbing experience stress-free and easy to understand.
Our Mission
Our mission is to deliver fast, efficient, and reliable plumbing services to our customers. We strive to provide excellent customer service, using high-quality materials and Honest work at upfront prices. Our goal is to provide service that lasts, and we stand behind our work with a guarantee.
Services
We offer a wide range of plumbing services, including drain cleaning, water heater installation and repair, main water line repair, sewer line repair, and more. Our experienced plumbers are trained to handle any plumbing project, from small repairs to major renovations.
Drain Cleaning
Got a clogged drain? We offer guaranteed drain cleaning services, including comprehensive drain inspections. Our team of experts is equipped to handle drain cleaning, unclogging, and clearing clogged drains quickly and efficiently.
Water Heaters
We service, repair, and install top-quality hot water heaters, including electric, gas, and tankless models. Our team of experts will work with you to find the right solution for your needs.
Sewer Line Repair
Having issues with your sewer line? We offer cleaning, repairs, replacements, and sewer scope/inspection services to get your sewer line flowing smoothly again.
Main Water Line Repair
Have issues with your main water line? We offer trenchless main water line replacement services to get your water flowing again.
Plumbing Fixtures
From faucets to garbage disposals and tubs to sinks, we do it all quickly and correctly the first time. Our team of experts will work with you to find the right solution for your needs.
Emergency Plumbing Services
We know that plumbing problems don't always wait until morning. That's why we offer 24/7 emergency plumbing services, ready to tackle any plumbing emergency.
Our Commitment to Excellence
At PNW Plumbing, we're committed to excellence in every aspect of our business. Our team of plumbers is locally experienced and trained to handle any plumbing project. We only use name-brand replacement parts from the most trusted manufacturers in the industry. Our plumbers attend weekly training meetings to stay up-to-date on changing technology and methodology.
Our Promise
We promise to deliver same-day service when you need help now. We offer a wide range of payment options, so you never have to go without the service you need.
Pricing and Service Quality Issues
Some reviewers experienced issues with the company's pricing, feeling that it was excessive and unfair. One reviewer was charged $365 for a 20-minute repair that required a $15 part, and the technician didn't even clean up the water spills they made. Another reviewer was presented with three estimates ranging from $400 to an unknown amount for a 10-inch pipe repair, which they felt was an attempt to take advantage of them.
Unrealistic Expectations and Poor Communication
Some reviewers had negative experiences due to unrealistic expectations and poor communication. One reviewer was told to wait 10 minutes for the technician to assist with an emergency call, but the technician left after 8 minutes to attend to another job, leaving the reviewer feeling frustrated and disappointed.
Positive Experiences with Professional Service
On the other hand, some reviewers had excellent experiences with the company. One reviewer praised the company's ability to get the job done efficiently and professionally, and appreciated the great service from the office and technicians in the field. Another reviewer was impressed with the speedy and honest service they received, including a no-pressure estimate that fit their budget.
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