Where Quality Meets Passion: Transforming Spaces One Floor at a Time
Who we are
CIC Floors is a women-owned and minority-owned business established in 2004 with a passion for delivering exceptional flooring solutions for residential and commercial clients. We proudly serve the Gwinnett County area, offering tailored flooring expertise and innovative products to enhance your living and work spaces.
Our Expertise
We are seasoned professionals with over 17 years of experience in all aspects of flooring. From initial consultation and design to professional installation and post-installation care, our team of skilled installers and designers work hand-in-hand with clients to achieve their unique vision.
Products and Services
Our diverse selection of flooring products caters to diverse tastes and budgets. We offer:
- Tile and Porcelain: From elegant porcelain tiles to statement-making subway tiles, we have a wide variety to choose from.
- Wood and Engineered Wood: Choose from natural wood flooring options like oak and maple, or explore the durability and affordability of engineered wood.
- Carpet: Soft and cozy carpets in diverse textures and colors add warmth and comfort to any space.
- Wallpaper: Transform your walls with vibrant patterns and textures for a unique and personalized look.
Our Commitment
At CIC Floors, we go beyond just supplying flooring materials. We are committed to:
- Personalized attention: We take the time to understand your needs and preferences, ensuring we recommend the best possible products for your project.
- Quality craftsmanship: Our installers are highly skilled and meticulous, ensuring precision and attention to detail in every installation.
- Eco-friendly practices: We prioritize sustainable and environmentally conscious products and materials whenever possible.
- Exceptional customer service: We are dedicated to providing a seamless and enjoyable experience for our clients from initial inquiry to project completion.
Beyond Flooring
We are proud to introduce our new division, CIC Homes, which offers comprehensive home improvement services, including kitchen and bathroom remodels, ensuring you a one-stop shop for all your design and renovation needs.
Unprofessional Business Practices
Several reviewers have raised concerns about the business practices of CIC Floors. One reviewer, Devon Clifford, was contacted by the CEO, Clara Richardson-Olguin, using a company email to solicit money and support for her political run for the State Senate seat in district 7. This was seen as incredibly unprofessional and unwelcome, especially since they are running with a party that the reviewer will not vote for.
Good Customer Service
On the other hand, most reviewers have had positive experiences with CIC Floors. Several reviewers praised the professionalism and expertise of the team, particularly Cesar, who provided quotes, samples, and installation services. The team was described as courteous, communicative, and punctual. Many reviewers thanked the company for their excellent service and would highly recommend them to others.
Disappointing Experiences
A few reviewers had disappointing experiences with CIC Floors. Lisa Stroup described the team as extremely late and inconsiderate of her time, requiring constant rescheduling. Andrew Jackson, on the other hand, had a good experience but noted that the company's in-home estimate process was longer than expected.
Installations and Quality of Work
Several reviewers praised the quality of the work done by CIC Floors. T. Scott and Terri Thompson both mentioned the exceptional job the crew did with carpet removal and floor installation, while Terri Thompson also praised the attention to detail and the fact that the owners personally oversaw the installation.
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