Professional and Dependable Services You Can Trust
At Suntime Pools West, we understand the importance of maintaining a clean, safe, and enjoyable pool experience. Our team of experts has been providing top-notch pool services to the Louisville, KY area for over 35 years. Our mission is to help folks increase their quality time and to do so with expertise, integrity, and a smile.
Our Services
We offer a wide range of services to ensure your pool is always running smoothly. Our services include:
- Pool Opening: Choose how you would like us to open your pool! We have an online sign-up form for you to fill out and choose what you would like us to do for your pool opening.
- Pool Closing: Don't take chances on hurting your pool with improper winterization! We offer professionally-installed custom-made safety covers for in-ground pools.
- Weekly Services: Spend time enjoying your pool, not working on it! Let us handle the maintenance for you.
- Winter Services: Winter is not just the off-season anymore! We offer winterization services to ensure your pool is protected during the colder months.
- Construction: We are ready to assist you with any construction needs you may have, from building a new pool to renovating your existing one.
- Pool Liner Replacement: We specialize in replacing pool liners to ensure your pool is leak-free and looking its best.
- Custom Cover Installation: Protect your pool with a custom-made safety cover installed by our experts.
- Pool Supplies: We carry a wide range of pool supplies, including chemicals, cleaning supplies, and accessories.
Our Story
Over 35 years ago, our owner, George Hoge, decided to start a swimming pool company in Louisville, KY. He recognized the need for a quality swimming pool builder in the area and started focusing on learning and perfecting the craft. Today, we employ 50 people in season and continue to strive to provide our customers with the best experience possible.
Our Mission
Our goal as a company is to continue to work hard and provide our customers with the best experience possible. We proudly operate under the guiding principles of our Mission Statement: to help folks increase their quality time and to do so with expertise, integrity, and a smile.
Customer Service Experience
The reviews highlight a mix of excellent and poor customer service experiences at Suntime Pools West. On the positive side, many reviewers praised the staff for being helpful, knowledgeable, and friendly. Several reviewers mentioned specific employees, such as Brian and Susan, who provided exceptional service. Reviewers appreciated the staff's responsiveness, follow-through, and ability to resolve issues promptly.
Knowledge and Expertise
Reviewers praised the staff's knowledge and expertise in pool care and products. Brian was specifically mentioned for his knowledge of pools and products, which helped a customer in a critical situation. The staff's ability to provide excellent recommendations and guidance was also appreciated.
Order of Service
One reviewer expressed frustration with the order of service, feeling that priority was given to water tests over existing customers. This resulted in a lengthy wait time, which was inconvenient for the reviewer, who was 8-months pregnant.
Product Issues and Pricing
One reviewer had a negative experience with the purchase of a salt control panel, feeling misled about the product and pricing. They claimed to have been sold the wrong product at an inflated price, and were not allowed to return it.
Overall Satisfaction
Most reviewers were extremely satisfied with their experience at Suntime Pools West, praising the staff's expertise, customer service, and responsiveness. A few reviewers had negative experiences, citing issues with service priority and product pricing.
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