Quality Service You Can Trust, Family Values You Can Count On
At Super Appliance Service and Parts, we pride ourselves on being the go-to destination for all your appliance needs. For over 70 years, we have been committed to providing top-notch appliance repair and service, as well as a vast selection of appliance parts and accessories. Our team of experts is dedicated to ensuring that you receive the best possible service, whether you're in need of a quick repair or a new appliance.
Our History
Our story began in 1948 when Morris G. Lamb started Super Refrigeration in a small garage behind his home. Based on Christian principles, the business grew rapidly, and by 1962, we had outgrown our original location and moved to a larger building. Over the years, our family-owned business has expanded to become one of the largest independent servicers from Dallas to Denver. Today, we are proud to serve the Amarillo community and surrounding areas, providing appliance repair, sales, and parts to residential and commercial clients.
Our Services
At Super Appliance Service and Parts, we offer a comprehensive range of services designed to meet your specific needs. Our team of skilled technicians is trained to repair and maintain all major brands of appliances, including refrigerators, washers, dryers, dishwashers, ranges, ovens, microwaves, freezers, and more. We understand the importance of timely and efficient service, which is why we strive to provide same-day or next-day service whenever possible.
Our Parts Department
Our extensive parts department is one of the largest in the Texas Panhandle, carrying a vast selection of fast-moving parts for all major brands of appliances. Our knowledgeable parts specialists, like Thresha, work diligently to find the parts you need quickly and efficiently. Whether you're looking for a replacement icemaker, a new garbage disposal, or a hard-to-find part, we've got you covered.
Meet Our Team
Our team is comprised of experienced professionals who are passionate about providing exceptional service. From our technicians like Tom, who has been with us since he was 17 years old, to our parts specialists like Thresha, every team member is committed to ensuring that you receive the best possible experience.
Reviews
Don't just take our word for it! Our customers rave about our services, praising our professionalism, competence, and friendly demeanor. Check out what our customers have to say about us!
Poor Customer Service Experience
Many customers have experienced poor customer service from Super Appliance, including unreturned calls, unfulfilled promises, and unhelpful staff. Some customers have reported being left without an oven for months despite numerous promises that the job would be completed soon. Others have experienced rude treatment from staff, including the owner, Carol.
Problems with Repairs and Parts
Several customers have reported issues with repairs and parts from Super Appliance. Some have received the wrong parts, while others have had to wait for extended periods for repairs to be completed. In some cases, customers have been told that the part has been "updated" and should fit, despite clear evidence to the contrary.
Positive Experiences
However, some customers have reported positive experiences with Super Appliance, including helpful and knowledgeable staff, quick turnaround times, and successful repairs. One customer praised the technician, Blake, for being nice and knowledgeable.
Communication Issues
Communication appears to be a significant issue for Super Appliance. Many customers have reported difficulty in getting in touch with staff, and even when they do, they often receive unhelpful or rude responses.
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