Upgrade Your Basement, Enhance Your Home
Who We Are
At RockWell, we're dedicated to providing the highest-quality window wells that transform basements into inviting, livable spaces. Our commitment to excellence is reflected in every aspect of our business, from our durable and safe products to our exceptional customer service.
Our Story
The story behind Rockwell, LLC begins in 1999, when our founder, Vaughn Cook, had a vision to revolutionize the window well industry. With a passion for innovation and a focus on customer satisfaction, RockWell has grown into a trusted name in the industry, providing homeowners and builders with premium window wells that enhance the look and functionality of basements.
Our Mission
Our mission is to provide homeowners with the best window wells on the market, offering a seamless blend of style, safety, and durability. We strive to exceed our customers' expectations, delivering exceptional products and personalized service that sets us apart from the competition.
What We Offer
RockWell offers a range of premium window wells and accessories designed to meet the unique needs of homeowners and builders. Our products feature a natural stone texture, durability, and safety, ensuring that our customers enjoy years of trouble-free performance. Our product line includes:
- Rockwell Series: Egress window wells with a stone texture that replicates the look and feel of real stone.
- Rockwell 42 Series: Window wells designed for smaller window openings, offering the same stone texture as our Rockwell series products.
- Accessories: A range of finishing touches to complete the look of your home, including trim, covers, and more.
Why Choose RockWell
At RockWell, we're committed to providing our customers with the best possible experience. Here are just a few reasons why homeowners and builders choose us:
- Unparalleled quality: Our products are built to last, with a focus on durability and safety.
- Exceptional customer service: Our team is dedicated to providing personalized support every step of the way.
- Innovative products: We continually invest in research and development to stay ahead of the curve, ensuring our products meet the evolving needs of our customers.
- 10-year limited warranty: We stand behind our products, offering a comprehensive warranty for added peace of mind.
Positive Reviews
Product Quality and Design
Many reviewers praised the quality and design of Rockwell window wells, stating that they are sturdy, durable, and easy to install. Some reviewers mentioned that the wells are made of composite materials and have a textured stone-like design, making them almost indistinguishable from real stone.
Customer Service
Some reviewers mentioned that Rockwell's customer service is excellent, with responsive and helpful staff who stand behind their products.
Installation and Ease of Use
Several reviewers mentioned that the window wells are easy to install, and that the company's sales and marketing team is top-notch.
Overall Satisfaction
Many reviewers expressed overall satisfaction with their Rockwell window wells, stating that they are happy with their purchase and would recommend the company to others.
Poor Customer Service
Some reviewers expressed frustration with Rockwell's customer service, stating that they had difficulty getting responses to their inquiries or had poor experiences with the company's representatives.
Installation Issues
A few reviewers mentioned that they had issues with the installation process, including problems with the installer not completing the job or refusing to return to finish the work.
Communication Breakdown
Some reviewers stated that they had difficulty communicating with Rockwell's representatives, including issues with spamming and not being able to opt out of emails.
Mixed Experiences
A few reviewers had mixed experiences with Rockwell, stating that while they were happy with the quality of the product, they had issues with the installation process or customer service.
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