Empowering Businesses and Individuals through Innovative Solutions
At Innovative Pools Inc., we pride ourselves on being a leading custom swimming pool design and build firm in St. Johns, Florida. With over 20 years of experience, we have earned a reputation for crafting award-winning pools and spas that exceed our clients' expectations. Our team is dedicated to providing exceptional service, quality, and attention to detail, ensuring that every project is a masterpiece.
The Innovative Difference
What sets us apart from other pool contractors is our commitment to personalized service, quality, and integrity. Our owner and licensed pool contractor personally designs and oversees every project, serving as your main contact from start to finish. We limit the number of pool projects we take on each year to guarantee personalized service and top-tier results. Our in-house and specialized subcontractor crews work together to ensure that every project meets the highest standards of quality.
Our Services
We offer a wide range of services, including custom pool design, construction, and installation. Our expertise extends to integrating artificial turf into your backyard pool project, creating a seamless and stunning outdoor living space. Our team is dedicated to mastering our craft, and we focus on quality over speed to deliver the highest quality custom swimming pools in the market.
Our Approach
Our approach is centered around integrity, reliability, and attention to detail. We employ a 4-step leak protection system for all pool shell intrusions, ensuring enduring quality and peace of mind for our clients. We also encase pool skimmer and water return lines in the Gunite Pool Shell for longevity, despite its time-consuming nature. Our commitment to excellence is unwavering, and we pride ourselves on having no BBB complaints, licensing issues, liens, judgments, mediations, or court cases in our 20 years of business.
Overall Impression
Innovative Pools has received mostly positive reviews, with customers praising their professionalism, responsiveness, and quality of work.
Positive Aspects
- Professionalism and Integrity: Troy, the owner, is commended for his professional and responsive demeanor, bringing a sense of trust and integrity to the company.
- Quality of Work: The company is praised for their exceptional craftsmanship, with customers expressing satisfaction with their pool builds and quality of materials used.
- Communication: Innovative Pools is praised for their open and effective communication, keeping customers informed throughout the construction process.
- Customer Service: The company is commended for their excellent customer service, with customers expressing gratitude for the help they received from staff members like Maria.
Negative Aspect
- Punctuality and Responsiveness: One customer had a negative experience with the company, citing a lack of professionalism, punctuality, and responsiveness, including a last-minute cancellation of an appointment.
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