Build with Quality, Build with Mana
At Gaithersburg Plumbing, Inc., we are a full-service plumbing company dedicated to providing exceptional service to our customers. With a rich history of repair service on all brands of plumbing systems, we offer quality workmanship with professional, dependable, and courteous service. Our team of experienced technicians is equipped to diagnose and repair existing systems, and we always use the finest new equipment for installations in the industry.
Our Services
We offer a wide range of plumbing services, including hot water heater installation and repair, whole house repipe, water, sewer, and gas line repair, and more. Our team is committed to providing prompt and reliable service, 24 hours a day, 7 days a week. We understand the importance of prompt service, which is why we guarantee our work and provide a 100% satisfaction guarantee.
Our Code of Ethics
At Gaithersburg Plumbing, Inc., we operate under a strict code of ethics that guides our business practices. We respect our customers' time, and we are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We adhere to all laws, regulations, and ordinances that pertain to the plumbing industry, and we practice proper financial and accounting procedures. We are committed to excellence, safety, and respect for others, and we strive to build successful long-term relationships with our customers.
Our Guarantee
We guarantee that you will be 100% satisfied with the service we have provided. We guarantee that our plumbers will not smoke or swear in your home, will be drug-free, will wear shoe covers, and will leave your home clean. We also guarantee that the repair will not fail in the first year. If you're not completely satisfied with our service, we'll work with you to make it right.
Service Quality
Gaithersburg Plumbing received positive reviews for their high-quality services. Many customers praised the company for their professionalism, punctuality, and attention to detail. One reviewer mentioned that they received a very reasonable estimate and the job was completed quickly and efficiently. Another customer appreciated the company's transparency and explained everything clearly throughout the process.
Communication
Good communication was another aspect where Gaithersburg Plumbing excelled. Reviewers praised the company for keeping them informed throughout the process and answering all their questions. One reviewer appreciated the updates they received every step of the way, which put them at ease.
Value
However, some reviewers felt that the company's services were overpriced. One reviewer compared the estimate to the actual cost of materials needed, concluding that the company's pricing was excessive. Another reviewer felt that they were overcharged for a simple repair.
Avoidable Issues
Some reviewers experienced issues with the company's services, including delayed installations and poor workmanship. One reviewer's water heater was not installed yet, while another reviewer was left with a worse problem after having their toilet repaired.
Overall Experience
Despite the occasional issue, many reviewers were satisfied with their experience with Gaithersburg Plumbing. Some reviewers praised the company's excellent service, courteous staff, and convenience. One reviewer even mentioned that they would use the company again for any future services.
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