We're Not Comfortable Until You Are
At Crystal Air & Water, we take pride in being a family-owned-and-operated business that has been dedicated to providing top-notch heating and cooling services to our customers in Gainesville and surrounding areas. Our team of professionals is strongly committed to responsiveness, problem resolution, customer satisfaction, and service excellence. We promise to meet the heating and cooling needs of your home or business with the most effective and energy-efficient products available.
Our Services
We offer a wide range of services designed to cater to all your heating and cooling needs. From air conditioning and ductless systems to boilers and geothermal heat pumps, we have got you covered. Our team of experts is trained to provide top-quality installation, maintenance, and repair services for all types of HVAC systems. We also offer preventative maintenance memberships, which are designed to save you money over time by extending the life span of your equipment and ensuring it runs at peak efficiency.
Our Commitment
At Crystal Air & Water, we are committed to providing exceptional customer service and ensuring that our customers are completely satisfied with our services. We understand the importance of having a reliable and efficient HVAC system, and we are dedicated to providing solutions that meet your specific needs and budget. Our team is always available to answer your questions, provide expert advice, and respond to your emergency service needs 24/7.
Our Mission
Our mission is to provide exceptional heating and cooling services that exceed our customers' expectations. We strive to build long-term relationships with our customers by providing personalized service, expert advice, and top-quality products. We are committed to being a trusted partner for all your HVAC needs, and we look forward to serving you.
Customer Reviews
The majority of customers have had a positive experience with Crystal Air, with numerous 5-star reviews praising their excellent customer service, professionalism, and workmanship. The company's technicians are described as knowledgeable, friendly, and courteous, with some going above and beyond to ensure customer satisfaction.
Quality of Work
Multiple reviews highlight the high quality of Crystal Air's work, with several customers mentioning significant reductions in their energy bills. The company's use of modern technology, such as Nest thermostats, is also praised. Some customers have reported that their homes have never been more comfortable, and they are grateful for the improvements made to their HVAC systems.
Communication
Customers appreciate Crystal Air's communication style, with many praising the company's prompt response to service requests, detailed explanations of work performed, and timely follow-up. Some even mention that the company's technicians have taken the time to educate them on how to prevent and address future issues.
Customer Service
The company's customer service is consistently praised, with customers describing the representatives they have dealt with as professional, helpful, and courteous. Many appreciate the company's willingness to explain their work and answer questions.
Negative Reviews
One customer left a 1-star review, claiming that the technician was rude and charged an excessive amount without fixing the issue.
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