Your trusted partner in appliance repair and maintenance
Ken's Appliance Service, Inc. has been proudly serving the Springfield area for over 40 years. We are a locally owned and operated business, committed to providing quality service to our community. Our professional service technicians have the expertise to service all major brand appliances, and we are fully insured. Our technicians are company employees who undergo stringent security and background checks as well as drug screening, ensuring that you can trust us to get the job done.
Our Mission
At Ken's Appliance Service, Inc., we believe that a reputation of honest and reliable business is the recipe for success. While others may seek to profit by cutting corners or recommending unnecessary services to customers, we believe that our great reputation and consistently great service will bring bigger profits in the long run and better serve the community. We strive to provide prompt, personalized service to our customers, and we are committed to keeping your current appliances up and running, not selling you a new one.
Our Services
We proudly provide service and parts for a wide range of brands, including Frigidaire, GE, Samsung, LG, Bosch, Viking, Subzero, Dacor, Fisher & Paykel, Insinkerator, and many more. Our team of experienced technicians has the expertise to service all major brand appliances, and we are fully insured. We service residential appliances only, and we do not provide service or parts for commercial products.
Our Team
Meet our experienced team of technicians, including Bill B., Greg G., Nick G., Todd M., and Mike L. Our team is dedicated to providing exceptional service to our customers, and we are committed to keeping your appliances running smoothly.
Brands Serviced
We proudly provide service and parts for a wide range of brands, including Kenmore, Frigidaire, Maytag, KitchenAid, Whirlpool, Subzero, GE, Thermador, Whirlpool, Jenn-Air, Amana, Roper, Bosch, Tappan, Viking, Wolf, Hotpoint, Samsung, LG, Westinghouse, Dacor, Fisher & Paykel, Insinkerator, Danby, Asko, Miele, and many more.
Warranty Information
We provide warranty information for various brands, including Bosch, Dacor, Electrolux/Frigidaire, Fisher & Paykel, GE, LG, Samsung, Sub Zero/Wolf, Speed Queen, and Viking.
Parts Department
We stock many common parts for appliances, from thermal fuses to bake elements. If we don't have the part you need in stock, we can order it for you. We are partnered with many national distributors to get most parts within 3 business days.
Overview of Ken's Appliance Service Reviews
The reviews of Ken's Appliance Service are largely positive, with many customers praising the company's honesty, capabilities, and reasonable pricing. Most reviewers were satisfied with the service they received, citing factors such as quick turnaround times, knowledgeable technicians, and good communication.
Positive Experiences
- Many reviewers praised the company's technicians, citing their knowledge and expertise in fixing appliances.
- Several reviewers mentioned the quick turnaround times and reasonable pricing of the service.
- Some reviewers appreciated the honesty and transparency of the company, particularly in situations where repairs were not possible or necessary.
Negative Experiences
- A few reviewers had negative experiences with the company, citing issues with poor communication, incorrect diagnoses, and unfair billing practices.
- One reviewer reported a problem with a technician incorrectly diagnosing an issue and then blaming the customer for the problem.
- Another reviewer reported receiving a collection notice for an unpaid bill, despite never receiving an original invoice from the company.
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