Business Details
Professional Carpet & Floor Cleaning Services in Athens, GA
First Serve Cleaning was founded by Jonathan and Amy Tolbert, Athens natives with deep roots in the community. With over a decade of combined experience in residential and commercial cleaning, we specialize in carpet, upholstery, rug, tile, grout, and wood floor cleaning using industry-leading methods like Hot Water Extraction. Our commitment to excellence is reflected in our 100% satisfaction guarantee, eco-friendly practices, and personalized service tailored to each client's needs. As a family-owned business, we prioritize trust, transparency, and quality, ensuring every project meets the highest standards. Our team's expertise, including certifications and training, guarantees professional results for homes, churches, and businesses across the greater Athens area.We take pride in delivering affordable rates without compromising on quality, backed by testimonials from satisfied clients who praise our punctuality, professionalism, and exceptional outcomes. Whether addressing pet stains, deep cleaning, or protective treatments like Scotchgard, we combine technical skill with a customer-first approach to exceed expectations. Our mission is to provide not just clean spaces but also a positive experience that reflects our values of integrity and service.
Services
Carpet Cleaning
Upholstery Cleaning
Wood Floor Cleaning
Rug Cleaning
Tile and Grout Cleaning
Highlights and features
- We offer 10 years of combined experience in residential and commercial cleaning.
- Our team uses industry-approved Hot Water Extraction methods for deep cleaning.
- Eco-friendly practices ensure safety for pets, children, and allergy sufferers.
- Family-owned business with a 100% satisfaction guarantee on all services.
- Transparent pricing with free pre-inspections and no hidden fees.
Associations and certifications
- Scotchgard 3M
What people say
Great service
Great value
Exceeded expectations
Punctual and professional
Love my floors
Services
Carpet Cleaning
Our Hot Water Extraction method deeply cleans carpets by removing embedded dirt, allergens, and stains. We use eco-friendly solutions and Scotchgard protection to extend carpet lifespan while ensuring safety for families and pets. The process includes vacuuming, prespraying, agitation, and extraction, leaving carpets refreshed and residue-free.
Upholstery Cleaning
Professional upholstery cleaning targets sofas, chairs, and mattresses using hot water extraction. This removes oils, pet smells, and soil while preserving fabric integrity. Our low-chemical approach ensures a healthier environment for households with children or pets, restoring furniture to a fresh, like-new condition.
Wood Floor Cleaning
We remove years of buildup on wood floors with specialized cleaners and agitation, followed by neutral rinsing. Quick-drying techniques minimize downtime, and optional polish application enhances shine and protection. This service revitalizes wood surfaces without damaging finishes.
Rug Cleaning
Our rug cleaning includes pickup, in-shop deep cleaning, and delivery. Using safe chemicals, we tackle stains and odors while preserving rug fibers. The process ensures thorough cleaning without residue, ideal for high-traffic areas or pet-affected zones.
Tile and Grout Cleaning
Tile and grout cleaning removes grime and discoloration from hard surfaces. We use targeted solutions to restore tile luster and sanitize grout lines, improving both appearance and hygiene. This service is ideal for kitchens, bathrooms, and commercial spaces.
People
Jonathan Tolbert
Owner/Operator
Jonathan Tolbert, a University of Georgia graduate with a Masters of Divinity, has over 7 years of cleaning industry experience. His background in ministry and overseas missions informs his client-focused approach. He personally handles cleaning projects, combining technical expertise with a commitment to service excellence.
Amy Tolbert
Co-Owner/Operations
Amy Tolbert, a social work graduate, manages business operations while homeschooling their five children. Her organizational skills and attention to detail ensure smooth service delivery. Together with Jonathan, she upholds the company's values of trust and personalized care.
Questions
What cleaning method do you use for carpets?
We use Hot Water Extraction, the industry's most thorough method. It involves prespraying, agitation, and heated water extraction to remove dirt and residues.
Do your cleaning chemicals harm pets or children?
No. We minimize chemical use and ensure all products are safe for pets, children, and allergy sufferers, leaving no residue behind.
Can you remove pet stains and odors?
Yes. While not always guaranteed, our experience and resources typically eliminate pet stains and odors effectively.
How long does the cleaning process take?
Most jobs take 2-4 hours, depending on size and complexity. Carpets dry within 4-6 hours using air movers and ceiling fans.
Do you move furniture during cleaning?
We avoid moving heavy furniture but can clean under movable items. Clients are advised to clear small objects before service.
How are prices determined for carpet cleaning?
Pricing is based on square footage. We offer free pre-inspections and provide estimates after measuring the area.
