Where glass dreams take shape
At Old Town Glass, we're a family-owned and operated business with a passion for creating bespoke glass solutions that exceed our clients' expectations. Our journey began with a single vision - to push the boundaries of what's possible with glass. From our humble beginnings, we've grown into a trusted partner for architects, builders, and homeowners seeking unique and innovative glass designs.
Our Approach
At Old Town Glass, we believe that every project is a chance to reinvent the ordinary. We love a challenge and enjoy tackling unprecedented tasks. Our expertise lies in designing and installing custom glass solutions that elevate projects from concept to completion. We collaborate with architects, engineers, and owners to guarantee every detail fits the project's unique requirements.
Delegated Design
As a delegated design firm, we work closely with our clients to understand their vision and create bespoke glass designs. Our expertise spans from conceptualization to installation, ensuring that every project meets our high standards. We partner with the world's leading glass manufacturers to deliver tailored solutions, ensuring that the glass products cater to each project's specific needs.
Delivering Exceptional Service
As a second-generation family-owned business, we take pride in our commitment to exceptional service. Our sales representatives are not commissioned, focusing solely on ensuring that clients receive the best solutions. We're deeply involved in every project, from conceptualization to installation. We nurture every step to guarantee that the final product meets our clients' criteria for aesthetics, energy efficiency, functionality, code compliance, and manufacturing specifications.
Our Services
At Old Town Glass, our services extend beyond typical glass design and installation. We:
- Collaborate with architects and homeowners to create custom window and door designs that integrate seamlessly into original architecture or renovation projects
- Provide innovative glass solutions for single storefronts to grand, epic structures, ensuring high visual impact with top-level safety and security
- Design and install custom glass products, including curved glass walls, invisible glass railings, all-glass showers, and spa glass pool fencing
- Offer legendary service, prioritizing exceptional customer service and attention to detail
Explore Our Work
Our portfolio showcases the limitless potential of glass in various applications, from windows and doors to skylights and more. We've worked on a wide range of projects, from residential construction to commercial developments, and everything in between.
Get in Touch
We welcome the opportunity to discuss your project and explore how we can help realize your vision. Whether you're an architect, builder, or homeowner, we're here to guide you through the design and installation process.
Poor Customer Service and Issues with Orders
There are several instances of poor customer service, with customers complaining about not receiving quotes or responses in a timely manner, or being ignored altogether. Some customers reported having to wait weeks or even months to get their orders fulfilled.
Broken Promises and Unprofessional Behavior
Some customers reported broken promises, such as being told that a problem would be taken care of under warranty, only to be left hanging. In another instance, a customer was told that a mistake with their order was their problem to deal with, rather than the company taking responsibility.
Installation Issues
There were reports of installation issues, such as broken light fixtures and incorrect sizes being delivered. In one case, a customer reported that the installers left a mess and didn't apologize or clean up after themselves.
Positive Experiences
On the other hand, some customers reported positive experiences with the company, citing fair prices, knowledgeable staff, and professional service. A few customers praised the company for their quick response times and quality work.
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