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My Roofer, LLC is your trusted partner for all your roofing and exterior construction needs. Founded on the principle of exceptional customer service and quality craftsmanship, we are a family-owned and operated business committed to serving the community in and around Culpeper, Virginia.
Our Mission
To provide our clients with reliable, efficient, and personalized roofing solutions that safeguard their homes and businesses, while fostering long-lasting relationships built on trust and open communication.
What Sets Us Apart
- Expert Craftsmanship: Our team of experienced professionals undergoes thorough background checks, drug testing, and ongoing training to ensure the highest standards in workmanship.
- Exceptional Customer Service: We prioritize clear communication, responsiveness, and personalized attention to understand your unique needs and concerns.
- Quality Materials: We utilize only premium roofing materials from trusted manufacturers to guarantee durability, aesthetics, and longevity.
- Community Involvement: We actively support local charities and take pride in contributing to the vibrant community we call home.
Roof Repairs
- Emergency repairs to leaks, damages, and deterioration
- Comprehensive inspections to identify potential problems and prevent future issues
- Quality repairs to ensure your peace of mind and home protection
Roof Replacements
- Complete roof replacements with durable materials and meticulous craftsmanship
- Specialized services for various roof types, including asphalt shingles, metal roofs, and flat roofs
- Free estimates and transparent communication throughout the process
Additional Services
- Exterior vinyl siding installation and repair
- Leaf guard installation to prevent clogged gutters
- Deck repairs and maintenance
- Skylight installation and repair
- Pressure washing to restore your home's exterior
- Comprehensive consultation and recommendations
Choose My Roofer, LLC for
- Reliable and trustworthy service
- Personalized attention to your unique needs
- Competitive pricing and transparent estimates
- Commitment to customer satisfaction and quality craftsmanship
Contact us today to discuss your roofing needs and schedule a free consultation!
Overall Rating and Service
My Roofer has a mixed bag of reviews, with 10 out of 13 customers giving them 5-star ratings and 2 customers giving them 1-star ratings. The reviews highlight both exceptional services and poor communication.
Positive Reviews
The majority of customers were highly satisfied with the services provided by My Roofer. They praised Todd Shaffer's professionalism, attention to detail, and ability to provide a detailed estimate. The crews were described as professional, efficient, and thorough in their work. Many customers were impressed with the quality of the services provided, the cleanliness of the job site, and the prompt communication.
Negative Reviews
Two customers were severely dissatisfied with the services provided. One customer, Christine Vooys, reported that Todd failed to complete the job as contracted, lied about sending someone to finish the job, and blocked her phone calls when she tried to inquire about the status of the job. Another customer, Kelcey Sachs, reported poor customer service, stating that Todd failed to follow up on a roof repair estimate despite multiple phone calls and an online contact form.
Summary
While My Roofer appears to have a strong track record of providing excellent services, it is also clear that customer service can be inconsistent. It is essential for customers to be aware of this potential issue and to carefully monitor the progress of their job to ensure that it is completed as contracted.
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