Transform Your Space, Elevate Your Life
At Carolina Carpet and Floors, we're proud to be your local source for all your flooring needs. As a family-owned and operated business for over 40 years, we've built a reputation for providing top-notch services, quality products, and exceptional customer service. Our mission is to make shopping for floors easy and stress-free, and we're committed to helping you find the perfect flooring solution for your home or business.
Our Story
We bring the showroom to you! Our unique approach to flooring sales allows us to bring our extensive product catalog directly to your doorstep. With a vast selection of carpet, hardwood, laminate, tile, luxury vinyl, and waterproof flooring options, we're confident that you'll find the perfect fit for your space. Our team of skilled project specialists is dedicated to providing personalized service, expert advice, and professional installations that exceed your expectations.
Our Services
At Carolina Carpet and Floors, we offer a range of services designed to make your flooring experience seamless and hassle-free. From free in-home estimates to flooring repairs, installations, and custom area rug designs, we've got you covered. Our team of experts will work closely with you to understand your needs, provide guidance on the best products for your space, and ensure a smooth installation process that meets your timeline and budget.
Why Choose Us
At Carolina Carpet and Floors, we're passionate about providing exceptional service, top-quality products, and unparalleled expertise. With over 40 years of experience in the flooring industry, we've earned a reputation for being reliable, trustworthy, and committed to our customers' satisfaction. Whether you're a homeowner, contractor, or designer, we're dedicated to helping you achieve your flooring goals.
Get to Know Us
Want to learn more about our team, our services, or our products? Browse our website, visit our showroom, or schedule a free in-home estimate today. We can't wait to help you find the perfect floors for your space!
Poor Service and Installation Experiences
Many reviewers had negative experiences with the service and installation provided by Carolina Carpet and Floors. Some customers reported poor installation, with mismatched strips, lifting, and improper tacking. Others experienced poor customer service, with the owner, Deanna, being unfriendly, unprofessional, and even yelling at customers. Some reviewers reported being cursed at, accused of lying, and even threatened by the owner.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company. A few reviewers reported that the installation process was simple and easy, with helpful and professional staff. Others appreciated the commitment to customer satisfaction and the exceptional results of the installation.
Common Issues
Some common issues that arose in the reviews include poor communication, lack of professionalism, and unfulfilled promises. Some customers reported being left waiting for corrections to be made, with no follow-through from the company.
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