Business Details
38 Years
experience
Custom Outdoor Kitchens & Fireplaces in Tucson
Since 1988, Flame Connection has been Southern Arizona's premier provider of custom outdoor kitchens, fireplaces, and hearth products. Our team collaborates directly with homeowners and contractors to deliver seamless design, installation, and maintenance solutions tailored to individual lifestyles. With a focus on quality and innovation, we offer top-tier brands like Delta Heat, Twin Eagle, and Big Green Egg, ensuring durability and performance for every project. Our locally owned operation prioritizes personalized service, from initial consultation to final installation, supported by a comprehensive showroom featuring 20+ live displays. As a full-service provider, we handle everything from gas line connections to concrete patios, backed by decades of industry expertise. Our commitment to customer satisfaction extends to professional grill cleaning services, factory-trained technicians, and educational resources for optimal product use.We maintain strict quality control over our custom-built BBQ islands and outdoor structures, manufactured locally to avoid shipping damage. Flame Connection's licensed, insured team guarantees long-term reliability, offering delivery, assembly, and hands-on instruction through our NO WORRIES PACKAGE. With competitive contractor pricing and project coordination, we serve as a one-stop solution for residential and commercial outdoor living spaces. Our reputation as Tucson's longest-established grill and hearth company reflects our unwavering dedication to craftsmanship, transparency, and community-focused service.
Services
Outdoor Kitchens
Fireplace Installation
Grill Maintenance
Custom BBQ Islands
Gas Line Services
Fireplace Repair
Outdoor Heating
Hearth Products
Contractor Support
Product Warranty Service
Details
- Year established: 1988
Highlights and features
- Locally owned since 1988 with factory-trained technicians for all major brands
- Full-service installation covering gas, electric, and concrete work
- Exclusive NO WORRIES PACKAGE with delivery and hands-on instruction
- 20+ live product displays for hands-on selection experience
- Custom BBQ islands built locally with quality control assurance
Services
Custom Outdoor Kitchens
Design and construction of fully customized outdoor kitchens with premium appliances and accessories. Our team creates functional spaces tailored to individual cooking styles and backyard layouts. Includes pre-constructed islands and complete kitchen builds with storage, refrigeration, and lighting solutions.
Gas Fireplace Services
Professional gas fireplace maintenance including pilot light checks, glass cleaning, and interior maintenance. We service existing units and install new systems with optional remote control upgrades. Our technicians ensure safe, efficient operation for winter readiness.
Grill Cleaning
Two-tiered grill service options from basic operational checks to complete deep cleaning. Our technicians remove blockages, service igniters, and perform thorough degreasing with non-caustic solutions. Services restore grills to optimal cooking condition with exterior polishing included.
Hearth Product Sales
Retail and installation of gas, wood, and pellet stoves with full selection of fireplace inserts and gas logs. Our showroom displays multiple fuel types and styles to match home decor preferences. Includes complete accessory packages for hearth maintenance and operation.
Contractor Support
Dedicated support for builders and remodelers including product selection guidance and competitive pricing. We provide technical expertise for project integration and timely delivery of materials. Full installation coordination available for commercial and residential developments.
People
Mike James
CEO
With decades of industry leadership, Mike James oversees Flame Connection's strategic direction while maintaining focus on quality craftsmanship and customer satisfaction since the company's founding.
Nicole James
President
Nicole James manages daily operations and client relations, ensuring the company's commitment to excellence in outdoor living solutions while maintaining family-owned business values.
Rob Wilson
VP/GM
Rob Wilson leads sales and service operations with 25+ years of hearth product expertise, ensuring technical proficiency and customer satisfaction across all Flame Connection locations.
Questions
Do you service what you sell?
Yes, we provide service and warranty support for most products we sell through manufacturer warranties and our in-house technicians.
Where is your showroom located?
Our 2736 North Campbell Avenue Tucson location features outdoor kitchens, BBQ appliances, and 20+ live fireplace displays.
Do you offer contractor pricing?
Yes, we provide competitive contractor pricing with dedicated support for professional builders and remodelers.
How do you handle installation?
We offer complete installation services including gas, electric, and concrete work through our licensed technicians.
What brands do you carry?
We feature premium brands including Alfresco, Fire Magic, Twin Eagle, Big Green Egg, and Delta Heat for BBQs and hearth products.
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