Business Details
27 Years
experience
Emergency
services
Trusted Appliance & HVAC Repair Services in Kansas City
Appliance 911 has been serving the Kansas City metropolitan area for over 23 years as a family-owned and operated business specializing in appliance and HVAC repair. Our team of factory-certified technicians provides prompt, professional service for all major brands of refrigerators, washers, dryers, ovens, ice makers, and heating/cooling systems. We maintain a 90% first-visit repair completion rate through fully stocked vehicles and offer industry-leading warranties up to 5 years on sealed system refrigerator repairs.Recognized with multiple Angi's List Super Service Awards and a Better Business Bureau A-Rating, we prioritize hiring trustworthy technicians who deliver honest assessments and transparent pricing. Our 500+ unsolicited Google reviews reflect our commitment to exceptional customer service, with no hidden fees and a satisfaction guarantee.
Services
Refrigerator Repair
Ice Maker Repair
Washer Repair
Dryer Repair
Dishwasher Repair
HVAC Repair
Commercial Refrigeration
Emergency Service
EV Charger Installation
Electrical Repairs
Details
- Year established: 1999
Highlights and features
- 23 years of in-home appliance and HVAC repair experience
- Factory-certified technicians with specialized LG/Samsung refrigerator training
- 90-day parts/labor warranty with 5-year sealed system options
- A-Rated & Accredited by the Better Business Bureau
- 90% first-visit repair completion with fully stocked service vehicles
Associations and certifications
- Better Business Bureau (BBB)
What people say
Prompt professional service
Honest assessments
5-year warranties
Knowledgeable technicians
90% first-visit repairs
Services
Refrigerator Repair
Our factory-certified technicians diagnose and repair all refrigerator brands, including LG and Samsung linear compressors. With 90% first-visit completion rates, we offer 5-year warranties on sealed system repairs. Same-day service available for urgent cooling failures.
HVAC Repair
We service all major heating and cooling systems including Trane, Lennox, and Goodman units. Emergency HVAC service available with transparent pricing. Technicians carry common replacement parts for immediate repairs during first visits.
Washer Repair
Specialists in washer spin/drain issues and dryer heating problems. We stock major appliance parts for 90% same-visit fixes. Emergency service available for urgent laundry system failures in residential and commercial settings.
Commercial Refrigeration
24/7 emergency repair service for walk-in coolers, freezers, and ice machines. Minimizing operational downtime with immediate technician dispatch. Specialized commercial refrigeration diagnostics and maintenance plans available for restaurants and grocery businesses.
Emergency Service
After-hours emergency HVAC and refrigeration service available 7 days weekly. $199 service fee applies for emergency dispatch outside regular business hours. Priority scheduling for critical temperature control failures.
People
April
Co-Owner
Co-founder with 23 years in appliance repair leadership. Prioritizes hiring trustworthy technicians and maintaining family company culture. Oversees customer service standards and community engagement initiatives.
Justin
Co-Owner
Co-founder managing technical operations and staff training. Ensures all technicians maintain factory certifications. Focuses on technical excellence and maintaining industry-leading warranty programs.
Dawn
Customer Service Lead
Manages phone operations with emphasis on positive customer interactions. Trains staff in communication protocols to ensure consistent service quality from first contact through repair completion.
Questions
Do you repair French door refrigerators?
Yes, we specialize in LG and Samsung French door refrigerator repairs, including linear compressor replacements with 5-year warranty options.
Are parts included in repair estimates?
Our $90 service call covers diagnostics, with parts priced separately. We show you required parts before installation and provide total cost estimates before starting repairs.
What HVAC brands do you service?
We repair all major brands including Trane, Lennox, Goodman, York, Rheem, American Standard, and Amana systems across Kansas City.
Do you offer commercial appliance service?
Yes, we provide 24/7 emergency repair for commercial refrigeration units, walk-in coolers, and ice machines with minimal business disruption.
How quickly can you respond to emergencies?
Emergency HVAC/refrigeration calls receive priority scheduling, with technicians typically dispatched within 2 hours during service hours.
What warranty options exist?
We provide standard 90-day parts/labor warranties, with extended 5-year coverage available for refrigerator sealed system components.
