At 911 Restoration of Houston, we understand that unexpected disasters can strike at any moment, causing damage to your home or business. That's why we're committed to providing comprehensive restoration services to help you recover quickly and safely. As a trusted leader in the industry, we offer a wide range of services to address various types of damage, including water damage, mold removal, fire damage, and more.
Water Damage Restoration
Water damage can occur at any time, and prompt attention is crucial to prevent further damage. At 911 Restoration of Houston, we offer 24/7 emergency services to respond quickly to water damage incidents. Our IICRC-certified technicians are equipped with advanced drying equipment to extract water and remove moisture from your home or business. Our comprehensive restoration services include:
- Water extraction and drying
- Structural drying and restoration
- Dehumidification
- Odor removal
- Content cleaning and restoration
Sewage Backup Cleanup
Sewage backups can be a nightmare to deal with, but our expert team is equipped to handle these situations with care. Our sewage backup cleanup services include:
- Emergency response and extraction
- Decontamination and disinfection
- Mold removal and remediation
- Plumbing system inspection and repair
Mold Removal
Mold growth can occur when water damage is left unaddressed, and it can spread quickly. Our mold removal services include:
- Mold inspection and identification
- Containment and containment of affected areas
- Removal and remediation of mold
- Drying and dehumidification of affected areas
Fire Damage Restoration
Fire damage can be devastating, but our team is dedicated to helping you recover quickly. Our fire damage restoration services include:
- Emergency response and extraction
- Decontamination and disinfection
- Smoke and odor removal
- Content cleaning and restoration
Sanitization Services
With the rise of COVID-19, sanitization and disinfection have become more crucial than ever. Our team is equipped to provide these services to ensure a safe and healthy environment for your home or business.
Community Approach
At 911 Restoration of Houston, we believe that community is key to overcoming adversity. We're committed to providing exceptional service and support to our customers, and we're dedicated to being a trusted partner in the recovery process.
Why Choose Us?
At 911 Restoration of Houston, we're committed to providing the highest level of service to our customers. Here are just a few reasons why you can trust us:
- IICRC-certified technicians
- 24/7 emergency response
- Advanced drying equipment
- Comprehensive restoration services
- Community approach and commitment to customer satisfaction
Get Help Now
If you're experiencing water damage, mold growth, or fire damage, don't hesitate to reach out to us. Our 24/7 emergency response team is ready to assist you. Call us today at (713) 714-5652 to schedule your appointment or get a free visual inspection.
Service and Quality
The company received mixed reviews on their service and quality. On one hand, some reviewers praised the professionalism and competence of the staff, particularly Eli and Victor. They mentioned being impressed with the company's thoroughness, efficiency, and communication. For instance, Jonathan Disano noted that the company went above and beyond to ensure his call was addressed promptly. Similarly, Travis Beck was pleased with the company's cleanup efforts during his flood-damaged home.
On the other hand, some reviewers expressed dissatisfaction with the company's service. Cristian Silva was extremely disappointed with the company's handling of his pipe burst issue. He felt that the company took advantage of him, charging him almost $7,000 without proper communication. Vamsee Satish Achanta also reported poor communication and a lack of follow-up on their mold removal service. Julia felt that the company's customer service was subpar, citing poor communication and dismissive responses.
Communication and Customer Service
Reviews highlighted issues with communication and customer service. Many reviewers felt that the company's communication was lacking, with some experiencing poor follow-up and unclear explanations. This was evident in Julia's review, where she repeatedly struggled to get photos of the discovery and was met with dismissive responses. Similarly, Momo Foster had a poor experience with the project lead's defensive and rude behavior.
Value and Pricing
Some reviewers deemed the company's pricing reasonable, with Alan Alvillar mentioning that 911 Restoration had the lowest rates among three recommended companies. However, Cristian Silva felt that the company's pricing was unfair and exploitative. Erin M. Morgan appreciated the simplicity of the company's scheduling and coordination process.
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